Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesJan 11, 2024

We refunded you. Have a nice day. Your package was marked delivered by the carrier. Latest Update Your item was delivered at the front door or porch at 2:51 pm on January 9, 2024 in SHREVEPORT, LA 71109. Get More Out of USPS Tracking: USPS Tracking Plus® Delivered Delivered, Front Door/Porch SHREVEPORT, LA 71109 January 9, 2024, 2:51 pm Out for Delivery SHREVEPORT, LA 71109 January 9, 2024, 6:10 am Arrived at Post Office SHREVEPORT, LA 71129 January 9, 2024, 3:52 am Departed USPS Regional Facility SHREVEPORT LA DISTRIBUTION CENTER January 8, 2024, 4:25 pm Arrived at USPS Regional Destination Facility SHREVEPORT LA DISTRIBUTION CENTER January 8, 2024, 9:19 am In Transit to Next Facility January 7, 2024 Arrived at USPS Regional Origin Facility PHILADELPHIA PA NETWORK DISTRIBUTION CENTER January 6, 2024, 1:22 am Accepted at USPS Origin Facility ATLANTIC CITY, NJ 08401 January 6, 2024, 12:07 am Shipment Received, Package Acceptance Pending BELLMAWR, NJ 08099 January 5, 2024, 7:20 pm Shipping Label Created, USPS Awaiting Item ATLANTIC CITY, NJ 08401 January 5, 2024, 1:29 pm Hide Tracking History

Response from Elevate StylesJan 11, 2024

Hello Shannon, I wanted to extend my sincere apologies for the delay in shipping out your order. Unfortunately, we encountered a delay with one of the items, but I want to assure you that we are taking immediate action to resolve this issue. Rest assured, your order will be shipped out on Friday, which is tomorrow, and we anticipate it will be in your hands by Saturday. We truly appreciate your patience and understanding during this time. Thank you for choosing our service, and please feel free to reach out if you have any further questions or concerns.

Response from Elevate StylesJan 9, 2024

I apologize for any inconvenience you've experienced regarding the handling of your order and our communication. I understand that we canceled your order as requested, although I'm sorry for any confusion regarding the reason. We take our customer service seriously, and it's important to us that you have a positive experience with our company. If you could please provide more details about the issues you encountered with our email responses, we would greatly appreciate it. This will help us improve our communication and prevent similar situations in the future. Once again, I apologize for any inconvenience this may have caused, and we value your feedback as it helps us to better serve our customers. If there's anything specific you would like to discuss or if you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding, and we look forward to assisting you in the future.

Response from Elevate StylesJan 8, 2024

We sincerely apologize for the inconvenience you've experienced with our customer service and shipping process. We understand your frustration, and we take your feedback seriously. We would like to address your concerns and offer our explanation. Regarding the delay in shipping your order, we deeply regret that your item was not processed correctly, and we acknowledge that this has resulted in a significant delay. We were initially scheduled to ship your order on 1/3, but due to an internal issue, this did not happen as planned. As a result, we are now planning to ship your order on 1/10. We understand that this delay falls short of your expectations, and we want to assure you that we are taking steps to prevent similar issues in the future. Your satisfaction is important to us, and we are committed to improving our service. If there's anything more we can do to assist you or if you have any further concerns, please do not hesitate to contact our customer service team. Once again, we apologize for this mishap, and we appreciate your patience and understanding as we work to resolve this situation.

Response from Elevate StylesJan 5, 2024

I hope this message finds you well. I wanted to address your recent order placed on the 26th of December. Please be aware that this was during a holiday week here in the US, which may have caused some delays in processing. Furthermore, your order was selected for budget shipping, and we are shipping it from the US to the Netherlands. This international shipping process requires proper documentation and transit time. Typically, first-class shipping to the Netherlands takes approximately 13-14 business days. If you require a faster service, we recommend choosing our express shipping option, which can deliver your order within 7-10 business days. Please keep in mind that this service may come at an additional cost. We value your business and want to ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Your package is currently in transit to the Netherlands, and it may take 10-15 business days for delivery, especially with the first-class post option you selected. This time allows the governing agencies to ensure the package's safety and proper taxation. Thank you for your patience, and if you have any questions, please feel free to reach out to our customer support team. https://epgtrack.com/?id=EPG250969101835892 AWB Number 7371064 Destination Country, Zip Code NETHERLANDS , 1503 CC Final Mile Carrier Tracking Number LR028940459NL Track via Carrier TRACK Tracking Details 05 Jan 2024 12:21 AM In transit to Post NL PACKTRACKED AMS IOSS tracking #: LR028940459NL 05 Jan 2024 12:20 AM Parcel Shipped South Hackensack NJ,07606 04 Jan 2024 07:28 AM Parcel Received and Processing South Hackensack NJ,07606 27 Dec 2023 09:57 AM Shipment in Transit to the ePost Global Processing Center 27 Dec 2023 09:56 AM Data Received

Response from Elevate StylesJan 4, 2024

We would like to express our sincere gratitude for your order placed on December 24th. Please note that shipping to Germany using our first-class shipping option may take up to 15 business days. To keep you updated on the status of your order, you can conveniently track its progress by visiting the following link: https://epgtrack.com/?id=EPG010969001943351 Thank you again for choosing us, and we appreciate your patience while we work diligently to ensure your order reaches you in excellent condition. AWB Number 7371061 Destination Country, Zip Code GERMANY , 22041 Final Mile Carrier Tracking Number LR028943866NL Track via Carrier TRACK Tracking Details 04 Jan 2024 07:59 AM Parcel Received and Processing South Hackensack NJ,07606 26 Dec 2023 01:12 PM Shipment in Transit to the ePost Global Processing Center 26 Dec 2023 01:11 PM Data Received

Response from Elevate StylesJan 4, 2024

Thank you for reaching out to us, and I truly appreciate your patience during this time. I understand your frustration with the delay in your order, and I apologize for any inconvenience this may have caused. I would like to reassure you that we are actively working to resolve the delay issue with the LONDON GIRL product you ordered. We have received information that it should become available shortly, and we are closely monitoring the situation to ensure a swift resolution. Rest assured that we value your business and will keep you updated on the status of your order as soon as we have more concrete information. Your satisfaction is important to us, and we are committed to ensuring you receive your order as soon as possible. Once again, I appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.