Elevate StylesReviews of elevatestyles.com

I did not receive my order. I sent word to the store, but they did not respond.

Customer Service is unprofessional and rude. Specifically Mike/Michael. Rather than except their copability to the issue, show empathy, listen and recommend solutions. He recommends you solving the problem, spoke condescending, loudly, over me, called my name multiple times like a irate 4 year old screaming mommy mommy mommy. Told me he didn't have to listen me even if I was the consumer/customer. Told me he was going to block my number from calling back so I couldn't report him. Then hung up on me. Then called me back and tried to lecture me about how felt never apologized. Still no resolution. So he hung up on me again.

A very, dissatisfied customer with Elevate Styles and Zury as neither companies lived up to my expectations. Ordered the Zury SIS Pre-tweezed part wig Ferry in SOM RT 30/33. I was so pleased with the color which was a chocolate brown; I decided to order another wig from the same company, same collection line, and color in the Nix. I was shocked to learn that Zury, and Elevate Styles had two different colors for the SOM RT 30/33. One is a chocolate brown and the other is a very light brown with a lot of gold highlights; however this shouldn’t be the case since the colors aren’t even close to being the same. If the colors are different, then the numbering sequence should be different. Contacted Elevates customer service and as always with these online wig companies they take your money but aren’t helpful if there is a problem, will not be ordering from them again.

If I could give this service negative stars I would. I ordered from them as a first time customer. I called them letting them know that the package was NEVER sent to my home. When calling I encountered TWO very rude reps. One rep told me even though they work with customers we as the customers can't always have our way. She called me outside of my name and then refused to either refund me for my order or send the order. Needless to say I will never order or anything from them ever again P.S. Even in your response to this survey you still have no regard for the customer and the experience they've had with your company. As a company I would never want a new customer to walk away with a very bad experience when it could've been avoided. Even if there is or is not a policy in place. This is far beyond a package at this point. This more so about the treatment from your staff. The rudedness, inconsideration, not very compationate at all. So while trying to be smart you all might want to work on your customer satisfaction .

After hearing so many good recommendations , I decided to purchase a wig. I've purchased two wigs so far and both wigs look very thin. I could literally see through the wig . I don't think I'll be purchasing again.

THIS WIG SHEDS LIKE A DOG

I ordered a wig on April 12th & got an email saying it was shipped on the 13th. I paid about $7 for 3-5 day shipping. ( so no later then the 20). Needless to say it did not get here by that time. I contact the company and instead of them doing a claim or anything they tell me to contact my US PS I'll by myself. so when I contacted my US PS they start giving me the runaround I contact the company again and they tell me that they made a claim. They made a claim eight days after my order had already not shown. then I called them and now their time after wait another 12 business days for USPS to possibly give them my money back so they can either give me my money back or ship me a new wig. So now I'm waiting 33 days in total not counting the shipping time for when they send the new wig. Needless to say I will never order from this company again

I always get hair from you guys but it took over two weeks to get my hair im still going to purchase hair but I wish that it wouldn't have taken so long to come and I still haven't got it