Kyra
Pleased with order not so much with customer service.
I ordered my items on a Saturday, they arrived on Thursday so delivery time was good. The hair quality was good and the items looked like the pictures. The only thing keeping me from giving 5 stars is the customer service. I tracked my order online and by Wednesday the only status on the website was that my payment was accepted. I decided to contact ES to see what the hold up was on my order shipping. I tried sending a message via the website but I kept getting an error message. I called but wasn't able to speak to anyone I had to leave a voice mail message. About 10 minutes after my message the tracking on my order was updated however no one returned my call. I think ES should work on communicating with customers.




