Tamara M.
Rude Emails from Owner
A family member mentioned her friend used Elevate Destinations for an African Excursion. I reached out and enjoyed the communications at first. Where the wheels came off was when I didn't get back to her within a few weeks. I voluntarily admitted that we had been to Europe etc, and that the dates she mentioned may now be gone (again, realizing my fault). Additionally, I mentioned one of the estimates was too high, and that I would circle back. What I was not happy with, was her email reply insinuating her estimates were not even "close to what my friends had paid per person." I found this offensive and a bit uncomfortable. I told her I was unsure why she felt the need to mention that - and that I wasn't the client for her. I wished her well. The owner replied with an even ruder email chastising me for some other perceived slights. I was astounded at the level of unprofessionalism. Reading the terrible review before mine about poor and unprofessional communication - I think I dodged a bullet.
Response from Elevate DestinationsNov 3, 2025
Unfortunately, this reviewer misunderstood our intention in comparing pricing to the client who had referred her. It was mentioned to underscore the value she was receiving for her quote. It is unfortunate that this misunderstanding escalated into a bad review, as this reviewer had minimal contact with us, did not review our proposal and has not traveled with us. The other negative review she refers to was not written about Elevate Destinations, but another company and we have flagged that for removal from Trust Pilot. We hope our travelers will continue to refer to our other reviews, which were written by clients who have traveled with Elevate Destinations.