Ezra
Deceptive and scammy
I tried three times to cancel but it just didnt happen and they took a years charge any way. Absolutely terrible, real scam tactics to take money, avoid at all costs.
Elevate is your personal brain trainer. Available on the App Store and Google Play. Email us at [email protected].
Elevate Labs (elevateapp.com) has 16 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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16 approved reviews, newest moderated first
Ezra
I tried three times to cancel but it just didnt happen and they took a years charge any way. Absolutely terrible, real scam tactics to take money, avoid at all costs.
Deborah H.
STAY AWAY FROM THE APP! They will take your money you will get screwed with no way out. Until they have your money of course. They don’t tell the truth about refunds and by law and per Apple they have to refund you. BUT YOU’LL NEVER SEE YOUR MONEY
David W.
A total waste of time. An app designed by morons.
Raine
After an initial surprise when money has been taken from my year closed account...(bought on the web not Apple subscription), customer service were straight on it. Absolutely delighted that this was corrected within 24 hours and monies returned into my bank account within 48 hours. First class customer service. Thank you again.
Phoebe F.
I got the free trial, canceled it after 4 days because I didn’t find it useful, and was charged 39.99 and enrolled in membership anyway - with no warning or statement. When I realized it had happened and emailed to ask for it to be corrected, I was told by Sharli in customer support that they withdraw funds from a credit card one day before membership renewal. 1. How is this not a scam? If you have 7 days, they withdraw funds on day 6?! 2. I canceled two days before they withdrew funds a day before the free trial ended. And now there is nothing they can do. I have to dispute it with Apple. I guess this whole annoying process could count as brain training. But also, sure seems like dishonest business practice to me. Seriously, Elevate. You suck.
Ron M.
Been using it for only 2 weeks, recommend it overall. But as an older user, I find few hiccups that can be annoying: 1. The size and contrast between the font and background colors are sometimes make it difficult to read. 2. Some of the workout modules’ instructions are pretty scant. Expect to make mistakes on unknown workouts until you figure out what the workout wants (in the estimation workout, it started by giving two numbers, but I didnt know if I was to add, subtract, multiply or divide). 3. The refinement workout module instruction is initially baffling - I couldn’t figure it out. These issues are frustrating to a new player, and I almost decided it was’t worth the cost. However, with repetition it makes sense. I recommend a fix: at the end of each workout, give the person an option to make recommendations. Their users could guide the Elevate staff on how to make an even better product.
Ann
Would recommend this APP, I am sure that it has improved my memory, vocabulary, mental maths - would recommend to give your brain a little stimulation. I have been using it now for 6 months - give it a try if your brain is feeling a bit sluggish
Annon B.
My morning companion since 2 years now