ElectronicsforceReviews of electronicsforce.com

I am waiting for my transaction to be finalized before finishing my review. It all ended well however not a completely smooth process. However customer service did very well by me and remedied the issues I had.

When I ordered a Samsung Galaxy S6 I was very precise about needing an unlocked phone as I travel overseas a lot. The confirmation email indicated that my order was going to be an unlocked phone. About a week after I received the phone, I departed on a 6-week trip. When arrived at my first destination, I tried to use a foreign sim card, it was rejected. Eventually, I was told my phone is locked. After many unsuccessful tries to talk to a real person on the phone, my credit card company contacted the store. Through a conference call, a store person promised that within 48 hours, they would email me with a code to unlock the phone. The store was responsible enough to stay in touch with me through email giving me updates about the status of getting the code from Samsung. I finally got the code 5 days after I spoke with them the problem. I asked for a discount and was offer a $20 credit back to my credit card.

Phone seems to work and was new. But I was surprised to see that the product had been opened, perhaps returned, before it was sent to me.

I give electric force credit for preprograming the phone as requested before shipping it to me..... But I know for sure that the shipment got side tracked for about 2 weeks, then they realized it and over nighted it to me...and I appreciate that part also. So, some good and some bad... Mostly good.

Sent the right phone model but the wrong color and amount of storage, I ordered 32GB and white and was given 16GB and black. They fixed the GB problem by sending me another 16GB SD card to add up to the correct storage though but it took a long time to arrive, the phone itself however arrived within days of my order being placed instead of weeks!

All around good service. I appreciate that they make the person whos buying from them very comfortable. If you have a question about cell phones, any phones, they have your back. I cant reliably say this about many other places because they usually kill you with prices or warrantee or some other garbage. When I needed a new Samsung Rugby I tried calling Electronicsforce. I got throguh immediately and told them what I needed. Basic phone. Something quick and easy. I probably wasted a lot of their time. But they were cool, calm, patient, helpful. They told me where I could find the phone, it would be brand new, and that It should arrive within a week. It arrived 10 days later. The phone had a scratch on the back which I cleaned, but still, bummer. Other than that though, the staff is awesome and helpful, the phones are as advertised, and you definitely feel comfortable buying from Electronicsforce. Hopefully the next phone comes a bit quicker. Other than that, great service.

Cell phones are very important to me. I use cell phones daily, whether for business, arrangements, or just to unwind. I needed a new one and knew of electronicsforce for a while. My friends had used these guys before to mixed reviews. There would usually be a problem with shipping or something of the sort but the cell phones themselves were of very good quality. This I cared about. Shipping could be the fault of ups but the phone quality is all on them. This was mostly true. Electronicsforce helped me with everything I needed and were very fair. These guys definitely care about their customers and product so no complaints there. My Moto X phone came a few days late and sometimes doesnt take a good charge, as if the port is faulty. Again, this might be the fault of the phone retailer but it does lend itself to be a problem.