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Elecology (elecology.com) has 189 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
elecology.com
Website
elecology.com
Category
Vehicle Repair & Fuel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great experience start to finish. 1st to supply quote, with excellent info, offered earliest date for installation. Dan & his assistant arrived on time, explained everything they would be doing. Quick & efficient install, all very clean & tidy – no mess after. Really friendly pair who spent some time helping me to get the app set up & checking all working correctly. Only then they told me it was their 1st GLO installation! Altogether great service & would highly recommend to anyone.
MA
Mandy
Installation of EV Charger
Efficient service from start to finish from quote to getting work done. Really Nice operatives and quality workmanship. Kept me informed throughout.
CO
Colin
Excellent experience
Date put back by me due to surgery. New date easily agreed. Communication in deciding to use elecology was prompt. Installers turned up on time. They were very informative, polite, professional. All good.
NI
Nicholas
Car charger installation
What a great company, the guys turned up dead on time, vey polite
My installation was not an easy one, running a cable through the house to the fuse box under the stairs, drilling through two walls, and running 14 metres of cable, but they made it look easy, very tidy and clean, a good job very well executed
IC
Irritated C.
Impressive service
Really good communication from the start of the process. Installers were very professional, friendly and helpful. Cable was very nearly run through my porch and place was left spotless after.
PN
Pete N.
Neat and tidy installation
Sam and his team were excellent and very professional - I'd definitely use them again and recommend them to anyone looking for an EV installer. Great communication throughout the process, answering all my questions. On the day, the installer arrived early, neatly fitted everything and got me set up with the app.
MM
Morgan M.
The service is great!!!
The service is great!!!
Response from ElecologyMay 14, 2025
Hello Morgan, we don't appear to have record of working with you. You also appear to be based in the USA which is not where we operate.
WH
William H.
Great install, poor/disappointing follow up
Good initial experience and recommended to friends. Unfortunately when experiencing an issue with a component of the install, their follow up/proactiveness was poor, despite having installed a component of our installation that is prone to burning out and a genuine health & safety concern.
Response from ElecologyApr 25, 2025
Thank you for your review. We're pleased to hear you had a good initial experience with us and even recommended us to others—that means a lot. That said, we feel it's important to clarify the facts for the benefit of those reading.
Your charger was installed in May 2020 and came with a three-year warranty, which expired in May 2023. When you reached out in April 2025—almost two years beyond the warranty period—we still responded quickly and offered free first-line support to help diagnose the issue remotely.
We were in regular communication from 10 April, and by 11 April, we had provided troubleshooting guidance. When it became clear the RCD was faulty (specifically that the test button was unresponsive), we offered a resolution along with a heavily discounted quote to replace the unit — we didn't have to do that.
Regarding your claim that we used a “component prone to burning out”: at the time of installation, the Rolec RCD used was one of the few available units that complied with EV charging regulations. It was supplied by a leading manufacturer and met all relevant safety and performance standards. While technology has since moved on and we now use newer components, this does not mean the original unit was unsafe or unfit for purpose.
Up until the point where a cost was introduced to resolve the issue—due to the installation being well outside of warranty—you expressed satisfaction with our service. We understand it's frustrating when any equipment fails, but we stand by our original work and feel we went above and beyond in how we handled your case: promptly, respectfully, and fairly.
