ElecDirect.comReviews of elecdirect.com

I have placed several orders with this company and every time there are back orders I never receive any type of information as to when the items will arrive seems like the company let's back orders fall off of the map I have been waiting for 30 days for the back order on my latest purchase if the item is not available please refund my money

The price was good but product specifications were wrong and customer was required to pay return shipping. First email was returned with an reply telling me I was wrong then sent me to a link for what they said was the correct product and it was the exact same specification document. Subsequent Emails went unanswered. Finally called and the rep was pleasant and professional. Their invoice, web site and return form all indicate a mailing address that USPS does not recognize. The return address on what they sent me had the correct address.

Took 2 months to send the item. Sent package to wrong addressee.

Customer service was friendly, but unfortunately, they failed to let me know that part of my order was not available. I had to call and request an update on my order as it hadn't arrived in the time that was expected. Had good items that I needed, but need better information whether or not an item is in stock or if a shipment will be delayed.

I bought several items, one of them was very low quality, wire connector, did not hold the wires when crimped. I called to express my disappointment, I was told that this connector was only for stranded wire, on the site it says for copper wire, that could be stranded or solid. I could return them, but, would have to pay the shipping. If this is a defect with the product, i should be able to return and not pay for anything!! Bad customer service. Dissatisfied and one time customer.

Very disappointed with the customer service Giving I'm not an electrician, I feel the sale person was only caring about up selling. I asked to return some items that I did not need or did not like, I never received any answer