ElanfinancialservicesReviews of elanfinancialservices.com

We have had a Fidelity card serviced by Elan for many years. Last weekend my husband lost his card. We called customer service and reported it and asked for new cards. They said it would take 10 days regular mail. We have most of our monthly payments for various services, insurance, etc. on this card so we asked if they could express mail them and they said yes they would arrive in 2-3 days. They never came and when we called again they said Oh we just sent them regular mail which takes 10 days.

Was approved for a card. When i received the card they said this account needs attention. When we provided them with the information they requested we were unable to reach ANYONE. on hold for 40 min to an hour with no answer. Still unable to use the cards and now its clogging up our credit report and cannot get anything else for our trip may have to cancel our vacation

NEVER take a balance transfer offer from Elan; they charge you interest on your purchases even when you meet your minimum payment obligation and purchase obligation. Essentially, you will pay a balance transfer fee and if you don't pay off the statement balance in full the very next month, you will be charged interest on every purchase until that balance is paid off. To my knowledge, no other bank operates in this way.

Pepper the agent is TERRIBLE. Obstinate and incompetent. Elan makes you do a travel notice, then blocks the card anyway.

How can you have customers waiting for over 30 minutes to talk to a representative in 2025. Outrageous

IF YOU GET A CREDIT CARD AND YOU HAVE TO MAKE A CHECK TO ELAN, THEY MAY CUT YOUR CREDIT LIMIT AT ANY TIME. EVEN IF THEY SAID YOU WERE ALLOWED X AMOUNT OF CREDIT. TOTAL SCAMMERS. AVOID DOING BUSINESS WITH THESE SCAMMERS. AGAIN IF YOU HAVE A CREDIT CARD, AND HAVE TO PAY ELAN, CANCEL THE CARD AND GO WITH SOMEONE TRUSTWORTY.....

I have filed a dispute with ELAN concerning the $23,000 I paid to a company, which misrepresented the facts after I made the payment. ELAN's refusal to honor my request for reimbursement is unacceptable, and as a result, I am compelled to pursue legal action against them to recover my funds.

I have had a really bad experience with their customer service honoring the offer they sent me via email. I was told to apply for the card and upon receipt the offer would be active. after multiple calls with Kathy, Tiffany and other supervisors i was told the offer request was approved, but not in my account yet??? This is really unbelievable. They sent me the offer. I was also told that there was no one else i could speak with and I would just have to wait. Tiffany was rude and kept muting me an coming back to ask if i was finished talking, i have the recording. I have been invested with Fidelity for 20 years. I have enjoyed every moment until now and i expect someone to get back to me so we can discuss this. My next call will be to the State of Fla. This is really getting sketchy and i don't like the way they are treating me. I am retired and I don't deserve this at all. PS i did this and did not accept the other BT offers, so I have now paid over 150 dollars in interest i would not have had to pay if things had gone as your rep told me the day I applied. Super disappointed right now.