Elanfinancialservices is listed under Investments & Wealth in Pittsburgh, Pennsylvania.
Elanfinancialservices (elanfinancialservices.com) has 192 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Showing 183 reviews with 1 star · Clear filters
Linda
NO ONE ANSWERS THE PHONE! EVER! DOES ANYONE REALLY WORK THERE? ON HOLD ONE HOUR. ON HOLD TWO HOURS. CREDIT CARD HAS MAJOR ISSUES. CLOSED ON ME. DID NOT REQUEST CLOSURE. SOMEONE NEEDS TO PICK UP THE DAMN PHONE. I HAVE THE HOLD MUSIC MEMORIZED. LESS THAN ONE STAR
Ed H.
Terrible and unethical practices. One being payments after 7pm on due date post next day and they charge you late fee and interest on late fee .Purely evil leadership at Elan and US Bank .So sad !
Thomas H.
Fraudulently opened an account and no help with identity theft issue
Amanda C.
Worst customer service I've ever spoke with, spoke over me, told me they were charging me a fee for something they caused, and a SUPERVISOR hung up on me after speaking down to me. Fidelity needs to get rid of this trash company.
jaybot
False "Fraud alerts" make the card unusable. Account gets locked every time I try and make a legit purchase. I had to call them everyday to unlock the card. When I had enough and asked to settle the balance and close the card they gave me the wrong amount, which I paid in full. 3 months later they sent me an additional amount which I didn't know about to collections, this has ruined my credit and my life. I was searching for houses but am unable to obtain a mortgage now.
Greg H.
Customer service is a joke. I am unable to reach any representatives. They shut down my card for no apparent reason and I am unable to activate it. I'm very disappointed. They are not worth your time.
Tim Z.
Parallel to a slew of other complaints, the dispute department is not on the customer's side, even with concrete supporting documentation to back a claim. I highly suspect the reps don't even look at the evidence and have a snarky crusty attitude. Won't keep these two cards.
Justin L.
Worst credit card to use living internationally. I literally have to call customer service every time I want to make an online purchase because of their Visa verify process that only attaches to a US number. Makes life impossible. Repeating another review of "Pepper" who blocked my card instead of opening it for a 24 hour window for use.