ElanfinancialservicesReviews of elanfinancialservices.com

Absolutely horrible company. I had a Fidelity Visa that they backed that had a rewards program where 2% of my eligible purchases would be deposited into my Fidelity account. I thought it was a great way to build my credit and my IRA after an awful divorce. I paid my credit card on time, more than the minimum payment, and finally after 4 months of the account being open, I paid it in full. They then closed my account stating that they believed the account was being or would be used fraudulently. When I contacted them, they stated that while they couldn't discuss specific transactions, they did a soft pull of my credit history and determined that I was a bad credit risk and closed the account. I was not allowed to dispute the allegations, and when I requested to speak with a supervisor to file a complaint, I wasnput on hold for about 10 minutes, then told that there was a high call volume and it would take longer. I was given the opportunity to continue holding, but declined.

Would give a ZERO if I could. Do not use their services absolute awful at EVERY STEP OF THE WAY!

Horrible customer service in resolving a credit card dispute that was legitamate caused by a glitch in the financial system, never had that much difficulty in resolving disputes with other banks.

These idiots blocked my card and the authentication department put me on hold for 3 hours first time then 2.5 hours the next time and after I gave up they just canceled my card for suspicion of fraud. Worst customer service I've ever gotten in my life

I experienced an unlawful bill of $5000, which was my limit at the time. The company refused to investigate no matter what kind of proof I offered that the charge was bogus. After several months and the police and my bank reps intervening, someone said, whoops, that company that posted your bill also posted to other challenged/bogus bills. And this was their supposed security department responses. I tried to cancel my card, received a notice one month, and 6 months later received another bill (which was accurate), as I had forgotten to change credit cards with that automatic payment. I told them most companies tell the biller someone no longer has an account with them. Not Elen. It took me another 3-4 months to receive yet another letter closing my account, this time with a statement that should anyone else bill my account, it will be open. To me closed means closed. What do you think? Folks who answer the phone seem competitent and friendly, but you can't talk with anyone in a specific department or in management. Buyer beware--and prepared for lots of frustration with this company.

I wish i could upload a screen shot of how long I was on hold for someone from the fraud department to pickup the phone! I was on hold for a bit over 1.5 hrs wanting to report a fraud application under my name and no luck!! Thats ABSURD!!!

My husband disputed a scam charge on his card. He called three times and every time was promised a credit on the transaction. The credit never occurred. The agents kept lying to him and the last one offered him an additional credit for his issues. Another lie. This is criminal.

Elan Financial Services is Fidelity's Credit Card support. Elan is just a horrible company when it comes to customer service and telephone support. NEVER USE A FIDELITY CREDIT CARD! They pass you around endlessly to somebody new, and no one can help you, and they lie and hang up on you! I wish I could give them a rating OF ZERO.