ElanfinancialservicesReviews of elanfinancialservices.com

Complete scammers, I got tricked out of doing a secured line of credit of $3000. They wanted the money immediately to open the account after a year. They still haven’t made it unsecured after perfect payments and if I close the account, it takes up to two months to get your money back. Beware of this place.

Unreliable and mistrusted judgment of character

Terrible payment system horrible customer service.

Elan Financial's customer service is extremely frustrating. Hold times are often over an hour, and representatives frequently seem uninformed about ongoing issues. Their systems are outdated, requiring documents to be sent by fax, and follow-up is inconsistent. Customers are often forced to repeat the same information because account notes are not reviewed. Overall, the service is inefficient and disappointing.

I am extremely disappointed with how this situation has been handled. I was assessed a late fee despite making a payment on the 1st of the month. At no point was I clearly informed that making a payment before the due date could result in my account being treated as delinquent because of an internal billing cycle or cutoff date. Had this information been communicated, I would have adjusted my payment schedule accordingly. What is particularly troubling is the lack of proactive communication. I did not receive an email, text message, phone call, or any other notification advising me that a payment had been missed. The only indication was a red banner displayed when I happened to log into my account to make June's payment. If Elan is going to impose penalties and late fees, they should be equally diligent in notifying customers when there is an issue with their account before assessing those charges. I was advised that someone would contact me regarding my request to have the late fee waived. Instead, I received an email from Michael informing me that the fee would not be removed. Ironically, while Elan was able to send an email denying my request, no email was sent to alert me that a payment had supposedly been missed or that my account was at risk of being charged a late fee. The issue is not simply the amount of the fee. It is the principle. Customers should not be penalized for circumstances that could have been easily prevented through reasonable communication and transparency. As a result of this experience, I have lost confidence in Elan's business practices and customer service. Once my balance is paid in full, I intend to close my account and take my business elsewhere. I prefer to do business with companies that prioritize transparency, fairness, and customer communication. I respectfully request that this matter be reviewed again and that the late fee be removed.

I've been with Elan 4 years. Never missed a payment. My credit card got hacked, I called them, cancelled/closed the card. They were to send a replacement in 5-10 days. It's been 16 days and still no credit card replacement. However, in a few days after I received an email saying I could activate the card. What card? That would not be a wise thing to do ( I e., activate a card I do not have in my possession)!! When I called to inquire about my card because we were getting ready to go on vacation, the Rep. was not at all sympathetic about my situation. Well, Monday is day #18. Will see what transpires then. Seriously considering canceling my business affiliation with Elan Financial.

Hadn't used this card in a while so they sent me a letter reminding me to use it or else they would close it. I charged$117.29 on the card,got my bill and accidentally paid via bill pay $11,729.00. Yes, my mistake. I called them and they said they would send me a check for the balance and I would receive the check in 10-14 days. 2 weeks later I hadn't received the check so I called again and they said I was given the wrong information and that it would take up to three more weeks for me to get my money back. Later I received a letter saying that they had put the money back in my bill pay. I assumed it was over until I got a bill showing a debit of over $11,000. I spoke with my bank and my bill pay and they needed a trace number to locate the money because they had no record of receiving it. I have contacted Elon Financial several times over the last 3 months to get that Trace number but they do not give it to me and they give me apoligies followed by a huge run around every single time. You are never allowed to speak to the same person twice which is a HUGE issue. My bank and my bill service company went through everything and they never received any money from Elan Financial even though they say they sent it and now they say I owe it to them. I just received another bill and this one says that I still owe the 11,000 plus now they've added almost $200 in interest!!! I tried contacting them twice yesterday. First supposed supervisor hung up on me, and the second one had no idea what was going on with my account. There is just no way to work with them TODAY I SENT A CERTIFIED LETTER TO THE PRESIDENT OF ELAN FINANCIAL. Peter Klukken along with a check of what I actually owe them which is about $147 total. I would say they either put the money in the wrong account or one of their employees put it in their pocket. in any case it's not my problem any longer unless they do something to my perfect credit rating then I will see them in court.

Terrible company. Worst company to deal with when going through sudden financial hardship. I will pay off my cards and never deal with them again. I am hoping to open other cards or a loan to pay them off. They have NO program in place to help anyone when you cannot pay. I work for one of the largest banks and we have better plans in place when someone is not late, or even a day late. I have had two other cards several years ago when I went thru something lower my APR's significantly to 4-6% and locked my cards until I paid the debt off. This company? NOTHING. offered to lower my 29% apr to 17.99-19.99 for 6 MONTHS. yeah a $200 bill each card when someone is on an unpaid health leave from a job is really going to work. They straight up told me they are not allowed to do anything else until 30 days late.. Well working for a bank I know 30 days late GOES ON YOUR CREDIT - I WILL NEVER DEAL W YOU AGAIN!