ElanfinancialservicesReviews of elanfinancialservices.com

If I could rate lower I would. Your dispute is decided immediately but they string you on forever. I guess their job security. They side with the other party. Leaving you holding the bag. DON'T USE THEIR SERVICES. My bank had no idea who and how they treat people. But they do now. If you go thru your bank to get a card make sure it's not thru Elan. Use someone else.

Contested a charge because of a fraudulent company. I did my best to prove this company does exist. But it does not. Not in Texas anyway. May not even in the United States. I did not want to be defrauded and have my bank account cleaned out. As it is they know way too much about me. They are posing as a real management company. They will not return calls. They have a "operator" that stalls. And you never get a call back. Cannot find a real address anywhere in my city. I will not give my business to any company that sides with scammers.

horrible company. i am employed and bring home over $100,000 after taxes. my equifax credit score is 744. my transunion score is 716. my total debt is less than 30,000. my CCU is 22. i have 5 credit cards, the next lowest credit limit after community trust card is $4,800. all but 1 card have below a 10 CCU. Yet somehow, the credit card that comes from my bank, which has a zero balance, which ive had for over a year, has an ABSURDLY RIDICULOUS CREDIT LIMIT OF $600!!! thats less than a third of one weekly paycheck. having this card serves me no purpose. i have emailed and called elan again and again and they will do nothing!!! how does any of this make sense!?!? what in the world is going on with this provider?

My debit card from my local bank is not functional in many states or online purchase so the banker suggested I get an Elan card for the business. From day one the online login was poorly functioning, and fraud alerts would turn off the card, bun Elan would give no indication of it in text, email, online, or mail only by calling on the phone with them for a half hour could I get it resolved...Not worth the headache

I had this credit card for years. Always paid on time. Decided to payoff balance a year ago because the rate they were charging me was 25%. I got a letter in the mail that they reducing my limit to $500 because it was inactive. That hurt my credit ! I called and all I heard because they policy bla bla. My policy is when you dont treat me right I dont do business with you. Why would I want use credit card at 25% interest! I got this through Air Academy Credit Union. I closed the card.

I just received an email about the payment of whopping $28.00 was past due 5 days. I checked my billpay and found that it was my mistake - instead of January I set it for February. I immediately called this outfit to make the payment and was told that they would charge $57+ - 100%+ (!!!!!) FOR FIVE DAYS. Yes, it was my mistake but it doesn't justify armed robbery. Needless to say, I made the payment and immediately closed the account. What a bunch of crooks!

Elan took over management of my credit card from my credit union several years ago and until today I had been very satisfied with the service. I disputed a charge made in 12/2023 and received correspondence that a provisional credit was applied to the account. The charge was returned to my card on 1/05/2024, and the representative I spoke with said it was determined I made the transaction because it was a chipped transaction and I had not reported the card lost or stolen. The card was not lost or stolen and I was 12 miles away from where the transaction occurred. The representative then insultingly told me maybe I didn't remember being at the location where the transaction occurred. I have given feedback on the website "upgrades" and customer service, but do not, at this point, recommend Elan services.

Worst company ever. They took over my Credit Union credit card and had nothing but issues. I agree that part of the issue lies with my Credit union who failed to communicate. However, my dealings with Elan have been atrocious. I am pretty tech savvy but I had a very difficult time setting up my access account It kept telling me to call a number that had an hour wait. Once I was able to log in I was not able to set up my payment account and again had to make calls. I made a payment and found it reversed 2 weeks later and my payment account was deleted. Of course, I was charged more fees. I paid off the card and will not use it again (I would cancel it if it was not going to affect my Credit score