ElanfinancialservicesReviews of elanfinancialservices.com

I've been an ELAN customer for a couple of years now, which started as a balance-transfer offer from my bank of 10+ years. Payments have always been made on time and with payments above the minimum. I had built quite a credit limit with them over time and used the card, one time, to make a rather large purchase last fall. Please understand that this card was never used for purchases and was only used for balance transfers in 2/2022. I never expected what came next! Once the sole purchase was made, it brought me within $400 of my credit limit, and within a month of the purchase, ELAN sent me a letter stating that my credit score was horrible and they were immediately dropping my credit line to my remaining balance. Although quite confused by their calculations, I continued to make payments on time, and well above the minimum required. Low and behold, I just received another letter from them, making the same statements as before, and reflecting the same horrible score as last year (impossible, when compared to the major 3 bureaus) and again, reduced my credit limit to with $345 of my remaining balance and this time, reporting the decrease to the bureaus, thus decreasing my credit score! ELAN has no issue with collecting an interest rate of 24.74%, however they have now, twice, lowered a card limit w/o justification. Stay far away from this card issuer.

Webster Bank offers their customers this Elan Credit card service, so they are part of the SCAM too. Elan does not side with customers, even when you show them multiple SCAM reviews on the merchant (BEFUNKY) on trustworthy websites like (Trustpilot) who offer reviews positive and negative Elan sides with the merchant. Because Elan gets a piece of the pie (sought to speak) from their merchant services when the card is accepted by the merchant. DO NOT USE ELAN FINANCIAL CREDIT CARD SERVICES TO PURCHASE ANYTHING! YOU'VE BEEN WARNED MULTIPLE TIMES. From all these bad reviews, and there are many more bad reviews like these out there on other review websites. The only way we will stop companies like this one from operating is to stop using them, so pass this negative review and other bad reviews to all your contacts and put them on social media.

Elan treats longstanding customers with a LONG history of 100% timely payments (and long favorable history of business with multiple other Ameriprise products) as unwanted business and unlike most credit card companies will treat established customers' online request for a credit limit increase as a "hard" credit increase inquiry instead of a "soft" inquiry. Thankfully, unlike Elan, American Express treats their customers right...

This is the worst financial institution I've ever dealt with...my new credit card was compromised within two weeks. I'm in Italy and it's impossible to contact EFS by email...The WORST

Fidelity Investments branded Visa card backed by Elan Financial Services. I purchased a product. It arrived damaged/defective. I gave the company a few weeks to email and call me back to resolve the issue. They responded once and I never heard from them again. I contact the credit card company to dispute the charge. I find it it's Elan FS. Anyway, I give them the info 3x and they never reach out to the vendor. When I call the CC company, a rep says apparently I did not give them detailed information, but they never asked for more information. Even when I did give them more information, they charged my card without any explanation, so this is basically a debit card, not a credit card with consumer protections. That's why my primary cards are American Express, I didn't have these types of problems with Amex.

I’ve been a customer for about 1 year. I called today to ask why I keep get MULTIPLE text alerts for the same item(day after day) I was transferred to “web services” the gal that assisted me was very rude & finally put me on hold & never returned. I called back a second time, she was just as rude and then cut me off. I immediately paid my balance in full & will stop using their card.

This is not a recent experience it is an ongoing corrupt business practice. With exception of a short period after i threatened to sue them if they kept assessing late fees because their on line payments are never available. I genuinely believe they are intentionally blocking customers from making payments to assess higher fees. I WOULD NOT RECOMMEND THIS COMPANY TO beelzebub HIMSELF. hE PROBABLY SET UP THEIR WEBSITE!

My husband, who has a POA for both of his parents, was trying to cancel their credit card. With his mother incapacitated and after his father’s death, he was required to send in not only the POA, but also his own full name and social security number, date of birth, phone number and address — in other words EVERYTHING anyone would need to steal his identity on a silver platter. No wonder there’s so much fraud in credit cards!!! And they won’t block any charges that come in during the time it takes them to process this.