ElanfinancialservicesReviews of elanfinancialservices.com

Elan is the worst when it comes to customer service. I spent several hours on the phone with them today and with at least 5 different customer service reps. all but one were arrogant and non-compassionate for their customers from the start of the conversation. The website and app navigation and sign on is almost impossible. I have been unable to sign in to my account through the app or website, with both giving different problems. The app for 2 wks. has shown that it is down for site maintenance UPGRADES and the website kept saying screen name or password is incorrect even with password resets. after resetting password, it would say it was successful but then would displace a message that I needed to contact support for additional help as there was a block put on the account. I have been unable to access any account information, unable to see balances purchases or payment information. It doesn't show how much is due. I call them to fix the account so I can make payment and it don't accept payment. (site down for maintenance Upgrade). Then get hit with a $41 late fee...which I still can't see on my account. Asked for a one time complimentary reversal on that late fee since I have been unable to access my account. The lady got arrogant and said because you can't access your account is not a reason to not make payment and does not allow for a fee reversal. I have several credit cards...never late on any of them they are all in good standing except for elan...because they make it so difficult to access your account. It shouldn't be this difficult. Everyone should be able to review their account for any discrepancies, purchases, fees, balances and payments. Stay clear away from this company. I have screenshots of all the issues with the online sign in and account as well as for all the app issues. Furthermore, I tried making a complaint about the first 2 customer service reps that were arrogant, and they refuse to file a complaint. So, I will be contacting the BBB and will fast track to pay off this account and close it. I love my capital one cards and Citi cards and will never give Elan another chance. Wish I knew the last customer service rep's name. She was very helpful and after me having to deal with the not so nice reps at first, I know I wasn't a ray of sunshine when she first answered, but she kept her composure, and I appreciated her help...but no one should have had to go that far and be on the phone that long to get things somewhat taken care of. So to that rep...THANK YOU!

I have had terrible experiences with re-occurring security breaches of my Elan/Fidelity/Visa CC. I have had 4 breaches in the past 4 months. Each has been reported to Elan CS and new cards were issued only to be breached again within days of activation. Three breaches were fraudulent charges for $194.39 each to Apple. Another was to the NYT for $20. I have deleted my Elan/Fidelity CC from my Apple Pay wallet. I have a few monthly charges (Netflix, EZPass, YouTube )that have been auto-paid using my CC and each month. I have changed my CC # only to be re-hacked by a new fraudulent attempt to purchase using Apple Pay. I have lost all confidence in Elan/Fidelity/Visa to prevent, investigate and resolve these issues. No one from Elan's "Fraud Prevention" has ever contacted me or allowed me to contact them via their CS. I can't believe Fidelity allows these security breaches to continue.

This BMW credit card by elan financial services bank is a joke!! I found it difficult to setup online access from the beginning which should have been a red flag, but what really gets me is the fact that I setup auto payments and they skipped the first payment. Like, why??? Why set your customer up for failure and ruin the relationship from the beginning, not to mention a blemish on me and my credit. They said it was in the 18 million word disclosures that nobody reads, which is just spineless to say. I guess their 39 fee is how they get rich but what a disgraceful company!!! I suggest you never do business with them. I didnt even need the credit card, but thought i would add to my portfolio but i am deeply regretting ever knowing this bank!! They can have their 25k limit! Ive paid the account off and will NEVER USE THIS CARD AGAIN!!! RUN!!!!!

They would rather lose long term revenue over short term cost Sorely lacking in customer service. Buyer Beware: Any disputes with elan are handled via mail all the way from North Dakota with an unreasonable amount of time to respond. Customer service over the phone is dismissive and incompetent. elan has not caught up with industry practice to communicate via secure messaging. Closed my account recently due to elan's inept customer service. Had a small dispute at the time that they initially assured would be in my favor. Customer service number was of little help between being transferred and their dismissive attitude after I explained my concerns and evidence. Ultimately I provided evidence and feedback via priority and certified mail. Never heard back from them. I called them a few weeks later to close the account and cited this as the reason. The representative on the line made no attempt to retain my business and was very nonchalant about it. Not surprised by the shortsightedness from elan as they would prefer to lose a long term customer (long term revenue) than settle a small dispute in the short term . No thanks.

BUYER BEWARE - We have all been told to use a credit card when making purchases, especially online, so you are protected. I can tell you Elan is not going to protect you. I literally sent pictures of me returning a cellphone to the carrier within the return time frame. The cell company refused to accept the return and Elan REFUSED TO REFUND MY MONEY. I returned the phone and still did not get a refund. BUYER BEWARE. Also, I have an 800+ credit score. Do you think I ever got a rate reduction? Of course not. ELAN is a terrible company in my opinion. I will pay off this card and close my account immediately.

Applied for the signature card through Fidelity and the application was denied because there was an issue verifying something on their end. They never called me or sent me a letter informing me of this and I only found out when I called to check on the application status 3 weeks later. Called them and the first person said it would be an easy fix, then I was put on hold for an hour till i gave up. Called back on 3 separate occasions only to be put on hold for an hour each time before giving up. The absolute worst customer service I have ever seen. This issue still has yet to be resolved. Absolute garbage service and i would not recommend this company to anyone.

Horrible. Waited forever to get through to someone for 3 calls. Just gave up. Then tried again later, transferred twice, no on hold again.

Elan Financial recently took over SkyOne Federal Credit Union credit card accounts. I have never had an issue with my credit card since 2002 now Elan Financial is charging me a late fee of $29.00 when my account was paid on the due date. The credit card was paid on the due date and Elan Financial did not debit it from my account for two days after then they say the payment was late. I called Elan Financial and they would not waive the late fee and as I said I have not been late since 2002. This company Elan Financial appears to be a typical money grabbing company and no one should do business with them!