Yaser E.
I emailed you guys about my 4 month old…
I emailed you guys about my 4 month old bike failing on me and the support was very weak! I was recommended to buy a replacement part and it never came in… I’m so disappointed with this

EKX is not an acronym; it is a manifesto: Electric Kinetic X-perience.We are EKXBIKE. We are not just building electric bikes and motorcycles. We are crafting the instruments for the next era of exploration—powerful enough to conquer any challenge, intelligent enough to protect the very terrain it empowers you to discover.The world is not divided between the paved and the wild. It is one continuous, breathtaking, challenging terrain. And it is meant to be ridden. Without Compromise.
EKXBike (ekxbike.com) has 23 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Yaser E.
I emailed you guys about my 4 month old bike failing on me and the support was very weak! I was recommended to buy a replacement part and it never came in… I’m so disappointed with this
Matthew M.
After assembly my bike doesn’t work. It will only flash on and off reading error code 2. I need I new battery considering the instance voltage drop.
Response from EKXBikeOct 22, 2026
We're sorry to hear your bike isn't working properly! Please contact our after-sales team at [email protected] with your order number and a short video showing the error code. Our team will help troubleshoot the issue and work toward a solution as quickly as possible. Thank you for your patience!
Blaze P.
Missing the button panel to turn the thing on.. read the manual front to back numerous times and there is no power button anywhere. I thought maybe I was bugging out but the manual says there's supposed to be a power button on the left side of the handle bars, and there isn't. And the battery doesn't lock in cuz the plate that slides into the battery to hold it in place isn't positioned correctly.
Response from EKXBikeOct 22, 2026
We're sorry for the trouble with your bike! We understand how frustrating this must be. Please email our after-sales team at [email protected] with your order number and a few photos showing the missing button panel and battery mounting issue. Our team will get back to you as soon as possible and help resolve these issues. Thank you for giving us the opportunity to make this right!
Ole Mose N.
Never ever use this scam page. I did received the product though 5 month later than ordered AND inspite of cancelling the order same day as I placed the order. The took the money and since that I have not received any answer on 12 emails and 20 chat messages on their homepage. Tried to call 4 times and no answer. On homepage they brag about a “7 days easy return”. Never use this homepage!!!
Response from EKXBikeApr 14, 2026
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration caused. This is not the level of service we aim to provide. We’d like to clarify and resolve this situation for you. Please reach out to us directly at [email protected] with your order details so we can investigate and assist you promptly, including reviewing your cancellation and return request. We take feedback like this seriously and are committed to improving both our communication and service.