Sander B.
Top massage guns, top service!
I bought my first Ekrin B37S massage gun early 2023, on the basis of technical specifications, price and excellent product reviews. I also noticed they offered lifetime warranty. After almost 2 years of regular use, my device broke down. When I mailed the customer support (that previously helped me very well with some import formalities), I got an immediate reply that on the basis of the reported symptoms, the device would be replaced free of charge. Provided I would send a short recording of the serial number sticker and the problem experienced. Did so and received next day confirmation plus a really attractive offer to upgrade to the latest product with interesting features and improvements. Took the latter and enjoyed my new Kestrel one week later. This is a company that takes customer service really seriously, and I can wholeheartedly recommend them. The extra good news is that they will be setting up a European distribution center soon.