Estes Forwarding WorldwideReviews of efwnow.com

The Worst This is the worst experience I have ever had with a shipping company. They didn't come when I scheduled delivery and had taken a day off work to be there. The subcontractor said they didn't even know delivery was scheduled so they made no contact with subcontractors about delivery. They subcontracted with a company that was so rude to me I wish I could give 0 stars. EFW couldn't even get a hold of their subcontractors. I called daily for a week and they kept saying no one answers. Why would they work with people who have no work ethic. They flat lied about attempting to deliver, texting, and leaving voicemails. I have video of the front of my house. No one came. They say they're coming tomorrow but based on the lies I have a hard time believing them.

Paid 1200 for a name brand treadmill, paid extra for it to be delivered to the room of my choosing in my house. 1 no call 15, 20, 30 before to say on the way...fine. who shows up randomly, a very out of shape woman alone. Drops it in my driveway goes & sits down. I ask soo is someone else putting it in my house bc I paid for that..."oh...no. just call for a refund I can't move that up your stairs." ...wth so now I have to wait get a refund & I guess my husband's recent back injury gets re-injured helping me drag it in the house bc this shipping company hires people physically incapable of moving items they ship! I hate FedEx but I'd have rather dealt with them.

Awful!!! Stayed behind from a family trip so that I was home when my patio furniture was delivered. My shipment never showed up and when I contacted them they said the appointment didn’t matter that they still needed to process it and couldn’t deliver it. Awesome!!! Terrible company!!!

It doesn’t do any good to set a delivery appt. I hired men to put together my storage shed based on this delivery schedule. I would never do business again with a company that uses EFW for shipping. I would never have made this purchase through Overstock.Com. Of course this item wasn’t delivered and not certain when it will be. Better to stick with Amazon or Wayfair.

My delivery was late 3 times. I finally got a package but it wasn’t mine. Had to contact shipping company and let them know they delivered the wrong package. Luckily the shipping label had the correct persons phone number and I contacted him. I let him know that his package was delivered to me. He also had a package delivered that wasn’t his. It was a miracle that we both had each others packages. He was an honest person, thankfully, and we were able to swap the packages ourselves because we only lived 30 miles from each other. If we hadn’t of switched ourselves there’s no telling where they would have redelivered to next. It worked out that we got our stuff but it was by a miracle only. I won’t be ordering from Wamart again unless my package comes by USPS, FedEx or UPS EVER AGAIN! If you’re ordering, you might want to reconsider if they use this shipping company. READ THEIR REVIEWS!!!!!!!

After reading the reviews I can say that I doubt I will ever receive the item I had ordered. I am wondering if the people that work for this company actually keep the items they are shipping rather than delivering them to customers it looks like too many people out there never received their product. Sounds like this delivery service is a total sham of a company also perhaps a scam company. I have the same complaint I see others sharing here. No customer service, called and chatted with three different reps and nobody seems to know anything of my item. they told me first They couldn’t get a hold of the distribution center then the second person told me that I have to wait 24 to 48 hours before getting a status from my most recent call which is a complete joke and they have never updated the status online it says it’s “out for delivery” but it clearly is not as it has been over four days in this status. Before purchasing from any retailer do your due diligence and research who they ship through if it is this company steer clear. Retailers should do the same. Disgusting how a company like this gets away with this type of behavior.

This experience has been by far the worst customer service experience of my over 50 years of life. I had sofa that arrived at their warehouse on June 30th and that was the last date for tracking information, its now July 16th. I reached out daily to customer service prior to and after the original order delivery date of July 13th passed. Still no sofa or tracking information movement. I have spoken to too many individuals to count, none of them were knowledgeable or helpful, they should update their script to make the responses more revenant to the questions I’m sure many are asking like where is my package and when will it be delivered. My case was escalated and that now takes me to July 19th before anyone will get back to me. Mind you, not one person has “gotten back” to me through all of this. I am so frustrated with this company and how they have handled this situation, I will not order from a retailer that uses their services for delivery. Do not order if this is the company that is responsible for your delivery, you will not receive you items, you will not be able to talk to anyone who can actually be helpful, and did I mention that you would not get your delivery!!!! Worst customer service experience ever!

If I could choose a negative number I would. This is, without a single doubt, the most incompetent company EVER. They have zero employees who are actually able to help. Everyone reads from the same script and blows smile up your ass. No one in this company is capable of customer service. If they went bankrupt in the next hour it wouldn’t be soon enough.