Estes Forwarding WorldwideReviews of efwnow.com

This is the worst freight company I have ever had the unfortunate luck to have to deal with. I placed an order through Bed Bath and Beyond online for a very expensive bathroom vanity. I followed the tracking and it was out for delivery between 10 and 5 on the 14th. Then tracking updated to "Before 10 am on the 14th". This was being delivered to my mother's house, so I had to be there to make sure it wasn't damaged coming off the truck. It did not arrive before 10 am, so I tried calling and was referred to an online chat. I was told it was coming between 10 and 5. Waited all day. At 3:00, I tried to get an update, same story. Before 5. At 4:30, contacted them again. "Don't worry, it will be there by 5". Nope. Never came. Called and was told that they had no information about when it would be delivered because the distribution hub was closed and they would call me when it reopened at 8 am. Of course, nobody called. I called them and was told that it had been delivered, which of course I told them that I had been there until 6:30 and it was not delivered to the address. I was told they were waiting for a proof of delivery photo and would email and call within the hour. Nothing. I ended up calling their distribution center myself and was told it was out for delivery between 12 and 3, it had not been delivered and they were giving me priority service because of what had happened the day before. Meanwhile, I had my plumber and contractor waiting for this bathroom vanity to complete a remodel. Of course, by 3:00 it had not arrived. I called again and was told it would be there in 15 minutes. Nope. Then I got a call from the truck driver saying she was on her way in would be there in 20-25 minutes. Finally, it showed up, but it came from another 3rd party trucking company. Driver told me it was in Boston all day on the 14th and would not have been out for delivery, since it was picked up by their company on the 15th, and that EFW was a terrible company to work with and that they always screwed everything up. I had signed up for text alerts for this package and only got a single message saying "thanks for signing up for text alerts". No texts on the status, no status updates on the tracking website. A disorganized mess of a company. Their reps lie to you on the phone and on chat, give you wrong information and make promises they don't keep. I will never order anything from anywhere that uses this shipper again.

Horrible experience... I ordered a very expensive barbie camper for my daughter's birthday. The delivery date was supposed to be on 03/08 and we got it on 03/13. Thats not even the bad part, I live in an apartment and needed to be there because our main doors are locked to our building. They marked it as delivered on 03/08 so I'm running around trying to figure out where it is and if it was delivered somewhere else. Once I call, they call the carrier and get more info, they just said it will be there within 24-48 hr. I was supposed to get an email or text confirmation but never did.

Ordered a playset from Sam's Club. We were given a delivery date of today. We called them 2 days earlier as tracking shows it was in Coppell TX on 3/1/24. They said it should have been here by now, yet it isn't. They escalated the issue with a promised call back on 3/6/2024. No call was received. I contacted them again and they said no call was received because there was no information found. Now they are doing a dock check to see if they can locate the item, meaning it is lost. This is our 3rd shipment from Estes in ~7 years. All 3 deliveries have been failures. 2 lost and 1 damaged beyond use. I will not purchase a product transported by them again. BBB complaint is next (although they have a laundry list of them already)

Bought a 75" TV from Walmart.com, received an email from them stating it was being delivered on 2/14/24 and would require a signature. They delivered it on 2/13/24 when no one was home and left it in the driveway and it was snowing. Are these people stupid?????? Walmart.com made me call them??????

So, I ordered this 75'' TV from Walmart and they used EFW Shipping as the carrier, and guess what? It's been a total nightmare! Supposed to get it by 12/7, but nada. I've been banging my head against their customer support wall – it's like talking to a brick. Promises of callbacks? Yeah, right! They're as reliable as a chocolate teapot. Last call, they casually dropped the bomb – "Consider it lost." Are you kidding me? I didn't sign up for a magic act; I just want my dang TV! EFW, seriously, get your act together! This is beyond ridiculous. I'm not just missing out on my purchase; I'm losing my patience. Fix this mess, or you're getting a front-row seat to my complaints on every platform out there. This is no way to treat a paying customer.

This carrier company is completely incompetent and unprofessional. My 85 inch television was scheduled for delivery on 11/30 approximately 10 days after purchase then changed to 12/2. After a phone call to get an update, I am told delivery is now scheduled for 12/8. I travel for work and have rearranged my scheduled twice now. I have never dealt with a shipping company that has performed as poorly as this one. I would highly recommend avoiding them.

Absolutely horrible. On Friday I received a message that my furniture delivery would be today 10/31! I used the instant chat option to get in touch with someone, whom says I'm sorry, delivery will now be tomorrow between 9-5! I shut down my entire business while paying an employee to sit with me all day to help move furniture. I highly reccomend looking into other shipping services!

They received my Bredabed on sept 16. Today is the 26th. Customer service is a joke. They don’t answer their phone. The chat person basically says don’t call us we will call you. No updates. I’ve asked the seller to take the item back and resend with a new shipping company.