Estes Forwarding WorldwideReviews of efwnow.com

I ordered my smoker over a month ago and I still haven't received it, all they keep saying is sorry for the delay, it SHOULD be next week.......every week

I ordered a generator from walmart website and they used efw for freight shipping which is very awful. I had to call them several times to find out where my order was and they told me it was at the warehouse where as it was sitting there for 9 days since the delivery date was set. Finally got delivered after getting in touch with them and had to get other sources involved to get it delivered. They tried to give me the run around and on website it showed delivered which it wasnt. Never use this freight company. Poorest one ever used.

Atrocious company. They have no idea what they are talking about. My delivery date has been changed 3 times. And all I am told is that there are delays. Tracking is not updated. The people you speak with have no clue where anything is. DO NOT ORDER FROM TARGET. I STILL HAVE NOT RECORDED MY PACKAGE THAT I ORDERED A MONTH AGO. And then I called Target to get my money back as I am assuming I will never get what I ordered they refused telling me the delivery date has been updated. I wait for the delivery and it doesn't show up. I'm appalled that Target uses this company and the customer service I received is not acceptable.

TERRIBLE COMPANY! I CALLED TO MAKE A DELIVERY TIME AND DATE BUT WAS TOLD A DATE ONLINE WITH NO TIME. SO DELIVERY DAY I TAKE OFF WORK TODAY FOR DELIVERY CAUSE I WAS TOLD A WEEK AGO THAT NO SIGNATURE IS REQUIRED NOR CALL OR APPROVAL! WHEN I CALLED I WAS TOLD THAT THE FURNITURE IS NOT AT THEIR WAREHOUSE! AND THE TRACKING IS NOT ACCURATE! THEN I WAS TOLD THERE WAS A MISCOMMUNICATION AND THEY DON'T HAVE A DELIVERY DATE AT ALL. THEY ARE SCAMMERS. ONLINE IT SAYS FURNITURE BEEN THERE SINCE THE 7TH! WHAT COMPANY WOULD NOT WANNA SET UP A DELIVERY AND TIME AND "DROP OFF UNEXPECTEDLY". BIG SCAMMERS. IM A HUGE REVIEWER WITH SOME AT 30 THOUSANDS VIEWS. THEY WILL BE SORRY!

This company is the worst! They held my refrigerator in their warehouse without delivering until they lost it or delivered it to the wrong place. Avoid them at all cost! Now we have to start over and re-order it. There will be another eight weeks to get a refrigerator. Hopefully they will no longer be used as a shipper for my products.

This company is a joke. They don't do delivery business but cheating people only. Booked them to send my parcel from Tulsa to Malaysia, upon collection by Estes, my parcel has vanished in the thin air without a trace. Total value is over 4,000 USD. Two weeks I been chasing them but they couldn't locate the box anywhere. Basically told me it didn't even reach their warehouse. Seems to me their own staff stole it.... When we tried to claim the amount from them, they say only cover USD 100 provided I pay the full freight fee to them first... If this is not a scam then tell me what is this? They never warn about their limited liability, never offer any additional insurance upon booking. They lost my goods and the attitude is take it or leave it. This people do not deserve to be in this business. Stay away from them, especially if you send expensive goods. Cheaters.

I would give 0 stars if I could. Absolutely horrible experience. I ordered chairs from Target and they used EFW as the shipping company. Original delivery date was supposed to be 8/9. They weren't delivered. When I checked the tracking, it showed that they arrived at the hub in the destination city on 8/5. It is now 8/17 and still no delivery. I have contacted them 3 times in the last 8 days. Each time I'm told it will be escalated, but there has still been no progress. I contacted them today and was told my shipment hasn't even been transferred to dispatch for delivery, and they can't tell me when it will be sent to dispatch, so they don't know when it will be delivered. My shipment has now been sitting on their dock, 30 minutes from my house, for 12 days. I asked if I could come pick it up and was told no. So I can't pick it up, but they can't tell me when it will be delivered? This is a service that I paid for!!! I also contacted Target and they weren't any help either. They just said they can cancel the order and issue a refund if I want. I don't want a refund, I want my order! This has been the worst customer service, most frustrating experience. Frankly it makes me not want to order from Target, or any other company that uses EFW, ever again.

WORST! HORRIBLE! POOR! ORDERED -appliances 4 months ago and was supposed to get delivery of all 9 pieces today after email notification. EFW employee GARDENA DISPATCH MARIEL SO RUDE, UNPROFESSIONAL - Driver arrived with just 6 items and even thouse didn't match driver's bill of lading. I WANTED TO CALL VENDOR TO CLARIFY MISSING ITEMS AND BILL OF LADING DISCREPENCY PER BUILD.COM DELIVERY PROTOCOL. DRIVER INSISTED I MUST SIGN OFF ON PAPERWORK IMMEDIATELY- EVEN THOUGHBILL OF LADING WAS INCORRECT. EFW DISPATCHER SAID SHE WOULD "PULL THE DRIVER" IF I DIDN'T (1) TAKE ITEMS AND SIGN OFF (2) RELOAD THE PRODUCTS BACK ON TRUCK. I HIRED INSTALL TEAM TO PUT IN APPLICANCES AND EFW TOOK ITEMS BACK COSTING ME MONEY B/C THEY WOULD'T GIVE ME A FEW MINUTES TO CALL VENDOR TO CLARIFY WHERE MISSING ITMES WERE OR WHY BOL WAS INCORRECT. MARIEL WAS DISMISSIVE, RUDE, UNPROFESSIONAL AND NEVER CALLED ME BACK FOR RESCHEDULE. I LEARNED THAT THIS COMPANY HAS POOR REPUTATION WITH VENDOR. I WOULD NEVER USE THIS CARRIER. RUDE EMPLOYEES AND TERRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!