Estes Forwarding WorldwideReviews of efwnow.com

This delivery/shipping company is completely awful. I ordered a treadmill via Lifespan and for some reason they use EFW as the shipping company. They had my treadmill for over a week in the same location before I could even schedule a day and time for delivery. So far I scheduled delivery and time twice and they were a no show. Now imagine you had taken off work every time for them for basically nothing. Isabella from EFW chat support was completely useless and when I complained and told her my frustrations she only said she would "set up the feedback" and basically got rid of me as fast as she could. The tracking information on their website is all over the place and inaccurate. She also let me know it was scheduled for Monday. So basically they let you schedule day and time but just don't show up because they have made their own schedule plans and don't care whether you take off work or anything in the like. What's the whole point of even letting people choose a delivery date and hour if you're going to completely ignore it?! This has been beyond frustrating and I can only hope that my treadmill is going to finally be delivered Monday in the time frame they say it will AND will not be damaged.

I ordered a elliptical machine from Walmart it came with box torn wide open parts were actually falling out of the box I have been trying to get a hold of the company with no success. Fortunately Walmart is picking the damaged 1 up and sending a replacement via a different company. I will never do business with estes forwarding worldwide ever again

Worst shipping experience in all of my 48 years on this earth. Not sure about the first half, but I do know that the last 50% of the shipping updates were all incorrect. The statuses simply did not reflect what actually happened to the shipment. Moreover, I contacted their agents using online chat multiple times trying to get my shipment resolved (i.e. shipped to me), a truly horrendous experience. The only good thing was the truck driver, he was awesome. If it was not for me contacting them several days in a row, I probably would be sitting here without my shipment as I write this review.

This company can suck my ass they broke my pool table and then waited two days to them me it was broken

Most horrible experience ever!!! I ordered an item via Walmart, and received both email and text from EFW stating that my item is out for delivery on 10/25 and after going back and forth with EFW they just closed out the shipment and put that it was delivered. If I ever get the choice of who will deliver my item I would not elect to have any business dealings with this company.

If it was possible for me to give a negative rated review, I would. I purchased my sofa through Target on October 5th. I still do not have my sofa. I was told several delivery dates by EFW: October 19th, October 25th, October 29th, November 1st, November 3rd, November 5th, & now today. The blatant lies about the location of my item and complete disregard for my time and money has been extremely disappointing. I was told the couch was lost, then found, then lost, then found again with pictures from security cameras in the warehouse. I was given the runaround so much that my head is spinning. I received a notification that my sofa was out for delivery, but when the date passed & I called frustrated, I was told it wasn’t even put on the delivery truck. These people do not care about your time, money, or item that you purchased. I would suggest not ordering anything from Target online, since this is who they choose to use as a delivery service. I would never choose EFW. This has been the worst shopping experience I have ever experienced.

If I could give these people negative stars I would. I have worked in shipping and my dad runs a huge forwarding company and I know the BS reasons this company gives us all is bogus. Idk why Walmart or Target even use them except for probably they under cut everyone for the contract and now they literally can’t deliver. If you see them as the shipper on your order do yourself the favor and cancel the order. It’s not worth aggravation. The people I spoke with had the nerve to tell me that their won’t be a delivery until the truck has enough stuff to come out my way. I live in an hour away from Raleigh NC and I can guarantee that their truck won’t get filled up until the end of the year if that’s the case.

My experience is like everyone else. No communication. No website updates. No item delivered. As I right this my delivery was scheduled 6 days ago. They rescheduled to today and still no delivery. I have no idea how Target or Walmart and whomever else would use such a company. In this day and time with technology how can they be so incompetent and uncaring. They must be cheap for Walmart to use them I guess. If I ever have a choice in shipping it will never be EFW. After 10 days of no delivery, they sent me a survey which i said similar to this one. A customer service person responded to my survey and asked how can they help and I asked to finally deliver my $1000 item. She emailed the next day and said would be delivered the next day and she was correct. They answered the survey and finally did as they said. I still will never use them. My delivery was still 14 days after the initial delivery date. So it took a month to get my item after ordering.