eFireplaceStoreReviews of efireplacestore.com

Ordered a gas fireplace insert. Shipping company allowed it to be signed by an unauthorized signer. When unboxed found the unit was damaged, the supplier refused to refund or exchange since the shipment was accepted, even though it wasn’t accepted by the authorized purchaser. Run from this company

I own a high-end roofing company and needed chimney caps for a customer we whose house we were working on and have an expensive machine rented to work on their chimney. So we were supposed to be out by the weekend because they are having a party and I made that completely aware of this. So I called and spoke with a sales person and got a quote, and told them I had to get the $500.00 for overnight shipping approved and would call back. I got it approved and called back and got voice mail and left a message. After a 1/2 hour I called back and spoke with another person because I needed them before the weekend. The other salesman had a better deal and the price for overnight went from $500.00 to $163.00. Friday morning the next day I had not gotten a tracking number so I called them. I was told that there was nothing that they could do about it. I asked for a manager and spoke with a female manager and she asked if I wanted to cancel my order. I told her to check on the shipping and let me know the status. She did not call back. So I called and told them to cancel the order and the said it already shipped out today. I told the person to stop it because I had found them in town and do not need them and I will not pay for them. I will dispute all charges from them. So if you want to be lied to and not have your calls returned use these people. If you do not want to be lied to use another company!

I purchased a set of fireplace doors and some embers. The doors arrived in a cheesy thin box (china?), barely wrapped and the box was open and damaged, the doors were not broken. The doors did not fit my fireplace opening, so I began the adventure of a return. The doors cost $299.00 plus tax. When I emailed to return them, it said to use the box it was shipped in, put no stickers on including a (fragile) sticker. I used the same cheesy box, purchased a heavy duty wrap unlike the thin one the doors were packed in and sent it using UPS. Was told via email that the doors were broken and they would not give me a refund. By the way I was told I had to pay the $33.51 for return shipping and a restock fee of over $40.00. Received an email stating they would not refund the money. Spoke with several employees to no avail. UPS would not cover anything glass I was told when trying to recover some of the cost. Bottom line is be care full ordering from them, because it is impossible to make a return.