Amanda P.
Expect to Pay for Their Negligence
My company has been a client of eFax for less than a year. We were assigned an account manager who explained she would "manage" our account to make sure we were in the correct package since we have over 20k outbound pages a month being sent. Our invoicing had always been to the penny but one month we received triple pricing. I called our "account manager." Her phone was disconnected. I then contacted efax corporate, the lines were busy and I was asked to leave a voice-mail. Call never returned. Called back two days later and received same message as before, lines busy leave a voice-mail. I figured sales department always answers before the phone rings so maybe they could route me to my new account manager. And as I thought sales picked up, no hold time at all. I was told who my new account manager was and even transfered over to her. Left a VM. A week went by with no return phone call. So I jumped on LinkedIn to look up the VP of Corporate accts and asked them to reach out to Ali, my acct manager. That worked! I am still to this day in a battle of cleaning up a he said she said mess between my 1st acct manager and 2nd and I'm taking the hit. Being there is a corporate acct department it really would have been nice to get the heads up my managers were changing. Instead I'm being slapped with a $6800 bill for miscommunication on their end.