Edwards Plumbing & HeatingReviews of edwardsph.com

I was charged £180 for less than half an hour Work to fix a burst pipe under my sink. I find this exorbitant and I feel taken advantage of.

NOTE: I have posted this review in multiple sites. They did not properly back-fill an outdoor drain pipe replacement. We have a small mound where they placed the dirt outside of the trench, and a long furrow next to it, with a clean-out exposed. It's a potential trip-hazard in the dark. After several phone calls and promises that a supervisor will get in touch, no one responded for months. Eventually I got in touch with Tony (supervisor), who would tell me "By the end of the month.." Didn't do it. "By the end of next week." Didn't do it. "Monday or Tuesday next week." Didn't do it. "Someday this week." I also spoke with a field technician, Connor, who claimed it would be taken care of. At this point I have given up, and I believe they simply lie with no intention of doing the work. I would not trust the business's response about caring about the customer. Additionally, when we had another back-up, they first performed a jetting to clean out roots. The technicians did not bring a USB drive to record the image - I had to provide that. They also didn't bring enough water - I had to hook them up with a hose so they could spend an hour refilling. They also didn't bring the correct nozzle/head. Not professional or competent so far. Then they suggested a ~$4k dig to tear up the basement floor and put down new pipe (that's big money for them). I hired another outfit to get a 2nd opinion - this time one that doesn't do digs, so that there wouldn't be a conflict of interest. The 2nd plumber had much better equipment, was faster and cleaner, provided a video from their scope, and concluded there's absolutely no reason to replace the pipes - just keep them maintained. They are an expensive outfit, so I would expect good customer service (and properly completed job) would be part of the package. Go elsewhere. They don't care about the customer, and have a conflict of interest where your best interests are not in their best financial interests.