EducationaltextbookhomeReviews of educationaltextbookhome.com

They have very good products… but the website has first to accept your creditcard. With the one creditcard I had successes but more often than not I got the message “ this card is not accepted”- no reason mentioned why. Client services promises tot respond within 96 hours. They don’t, neither by mail nor by sms. If they could solve this credit card problem and respond to questions within the promised 96h they would receive 5 stars. I really would have preferred to solve with them these problems instead of leaving a negative feedback. Kind greetings Ben Appelmelk

The site wants me to put my address in but I want the pdf version so I don't see why that's necessary. It also says I'm getting free shipping which again doesn't make sense.

I made a purchase several hours ago and I have reached out for support several times without any feedback.

2nd UPDATE: On the third day, after much wasted time, numerous emails and chats and a negative review on trustpilot I finally received a replacement book. I was asked multiple times whether I would delete this review. To be honest I felt as if that was a condition for receiving the replacement. Also they lied in the responses in trustpilot. I did reply to every single one of their emails and the trust pilot review was published one hour before they offered to replace the book. I do have the emails with the time stamps to prove it. Needless to say I will never buy from them again. This is not good customer service. I wasted so much time on this. However, I did receive a replacement in the end and the replacement book has a much higher value than the book I had purchased initially. For this I am adding one star back in. ********* UPDATE: I was told they cannot deliver the book I purchased and offered to give me another book AFTER I posted the negative Trustpilot review. I replied to that offer with a request for another book, but have not received it at this point. I have replied to every single one of their emails/chats ****** I purchased an ebook and was promised delivery within 24 hours. It is now 56 hours later and in spite of several emails I have not received anything. Printed books get delivered faster than this. How can an ebook take this long? Wondering if this site is a scam.

there is no instruction where did you bought the book. the customer service is not efficient and rude. it was really hard to contact with them and was harder to find the book. the only good thing about this website is the price is low. they say to log in but their is no option to create an account. overall not a good experience.