eDrugstore.comReviews of edrugstore.com

Response from eDrugstore.comAug 5, 2015

Hello, First off I wanted to say, thank you for being a loyal customer. FedEx dropped the ball on your order or at least that is what I believe you are suggesting. Let's review the travel history of the package to learn a little more. Date/Time Activity Location 8/05/2015 - Wednesday 8:26 am Delivery option requested Hold at FedEx location request received - Check back later for shipment status 8/04/2015 - Tuesday 7:45 pm At local FedEx facility HARAHAN, LA 11:39 am Delivery exception HARAHAN, LA Customer not available or business closed 8/03/2015 - Monday 9:26 pm At local FedEx facility HARAHAN, LA 5:59 pm Shipment information sent to FedEx 12:29 pm Delivery exception HARAHAN, LA Customer not available or business closed 8/01/2015 - Saturday 6:58 am At local FedEx facility HARAHAN, LA Package not due for delivery 4:53 am At destination sort facility KENNER, LA 4:04 am Departed FedEx location MEMPHIS, TN 7/31/2015 - Friday 9:22 am Arrived at FedEx location MEMPHIS, TN 7/30/2015 - Thursday 8:55 pm Left FedEx origin facility FORT LAUDERDALE, FL 6:46 pm Picked up FORT LAUDERDALE, FL From these details, we can conclude that FedEx is lying through their teeth and you were available or they didn't leave a sticker on your door that they attempted delivery. These are all assumptions based on your comments. As a service for next time, I will contact the FedEx Depot that serviced your package and speak to the general manager at the Harahan, LA office about his drivers complacency on his delivery procedures. Please try using USPS Priority mail at $13.95 s&h next time to save $6 off 2nd FedEx or $13 off next day FedEx delivery services. Cordially, Jerry R., Media Relations AccessRx.com

Response from eDrugstore.comAug 5, 2015

Sir, Your comments are taken with a considerable amount of seriousness. The Representative that serviced your order will be spoken to by his Manager and reprimanded for their actions. As a professional liaison for our contracting Physicians and Pharmacists, we hope to provide the utmost of professionalism at all times. We hope that we can better serve you i the future. As a token of our apologies, please use discount code "Trust15" for a 10% discount on your next order. Sincerely, JerryR, Media Relations AccessRx.com

Response from eDrugstore.comOct 19, 2015

Sir, Firstly, thank you for all the years of customer patronage. We will truly miss you!!! Your comments are very concerning and will be dealt with accordingly. We did speak to the person in question about your concerns. By what you describe, it appears that our Customer Service Representatives did not follow the correct and proper protocol for taking care of our callers and customers. On every poor customer review that any of our staff receive, we document and file for future actionable recourse. We wish you the best in your future endeavors. Sincerely, Jerryr, Media Relations AccessRx.com

Response from eDrugstore.comOct 19, 2015

Tyler, Your phone discussion with the said Call group Representative is very concerning to me and our staff. We have since had a discussion with him about proper communication ad professionalism while speaking to our most valuable customers and all callers. We hope that you never have a bad experience again. Sincerely, Jerryr, Media Relations, AccessRx.com