I would love it if it worked, but it doesn't. I have paid for a perpetual licence but the product is still in trial mode. Wondershare has no functioning customer support so I have no idea what to do.
Response from edrawmind.comAug 28, 2026
We sincerely apologize for the inconvenience. To help our technical team investigate this issue thoroughly, could you please submit error screenshots or a screen recording and your account information directly through the in-app Feedback? You can find it under the Question Mark (？) icon in the menu bar.
EM
Emmanuel
It is a scam
It is a scam. I paid 160€ for a plan, and now I have to pay extra to add notes to my mind map. This is ridiculous.
Response from edrawmind.comJan 23, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion regarding the charges for our new Notes feature.
We would like to clarify that Notes is an entirely new service and a major strategic direction for our product, representing our expansion into the knowledge management field. It is not an upgrade to the existing mind mapping features but a separate service that requires significant, continuous investment in independent R&D, server maintenance, and more. As such, it operates on a separate subscription model.
Previously, during its internal testing phase on the web version, Notes was offered for free trial as we focused on gathering user feedback. Now, with the official release of the EdrawMind V13 version, Notes has been launched as a formal, standalone service. Users who have deeper needs for knowledge management can choose to purchase this specific feature separately.
We understand that this may not have been communicated clearly enough beforehand, and we are truly sorry for any inconvenience this has caused. Your experience is important to us, and we are committed to improving our communication and service.
If you have any further questions or need assistance, please do not hesitate to reach out to our support team directly. We are here to help.
GD
Geoffrey D.
Je trouve que le fait d'offrir un…
Je trouve que le fait d'offrir un cadeau contre 5 étoiles ne reflète pas le logiciel. Je suis contre cela.
Response from edrawmind.comApr 3, 2025
Merci beaucoup d'avoir partagé votre expérience avec nous. Si vous rencontrez des problèmes lors de l'utilisation du logiciel, n'hésitez pas à contacter notre service client. De plus, si vous avez des suggestions d'amélioration, n'hésitez pas à nous en faire part. Nous vous serions reconnaissants de bien vouloir nous en faire part et de partager vos commentaires avec notre équipe. Vos commentaires sont essentiels pour l'amélioration continue de nos produits et services. Soyez assurés que nous continuerons à travailler dur pour rendre notre programme plus fiable et plus efficace.
