I would love it if it worked, but it doesn't. I have paid for a perpetual licence but the product is still in trial mode. Wondershare has no functioning customer support so I have no idea what to do.
Response from edrawmind.comAug 28, 2026
We sincerely apologize for the inconvenience. To help our technical team investigate this issue thoroughly, could you please submit error screenshots or a screen recording and your account information directly through the in-app Feedback? You can find it under the Question Mark (？) icon in the menu bar.
JE
jeuniaux
very efficient software.
very efficient software.
produce exactly the drawing with everuy details.
Response from edrawmind.comApr 4, 2026
Hi there. Thank you so much for the positive feedback! We're glad you're enjoying the app. If you have any suggestions or need assistance, feel free to submit your voice via the Feedback section. Happy to help!
EM
Emmanuel
It is a scam
It is a scam. I paid 160€ for a plan, and now I have to pay extra to add notes to my mind map. This is ridiculous.
Response from edrawmind.comJan 23, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion regarding the charges for our new Notes feature.
We would like to clarify that Notes is an entirely new service and a major strategic direction for our product, representing our expansion into the knowledge management field. It is not an upgrade to the existing mind mapping features but a separate service that requires significant, continuous investment in independent R&D, server maintenance, and more. As such, it operates on a separate subscription model.
Previously, during its internal testing phase on the web version, Notes was offered for free trial as we focused on gathering user feedback. Now, with the official release of the EdrawMind V13 version, Notes has been launched as a formal, standalone service. Users who have deeper needs for knowledge management can choose to purchase this specific feature separately.
We understand that this may not have been communicated clearly enough beforehand, and we are truly sorry for any inconvenience this has caused. Your experience is important to us, and we are committed to improving our communication and service.
If you have any further questions or need assistance, please do not hesitate to reach out to our support team directly. We are here to help.
YP
Y P.
Canceling the subscription was a real…
Canceling the subscription was a real pain and very well hidden.
Response from edrawmind.comJun 24, 2025
Thank you for your feedback. We value your opinions and will carefully review them to find opportunities to improve the user experience.
You can contact our AI customer service to find out how to cancel your subscription. We also support email communication. You can leave your email address or contact us directly at [email protected].
If you have any other comments or suggestions, please contact our customer service email address and we will reply to you as soon as possible.
FA
Fabo
Very useful for my work area
Very useful for my work area
Response from edrawmind.comApr 30, 2025
Thank you for your good comments! We will continue to work hard to improve and innovate to provide a better user experience. Thank you for your support!
FR
Fernando Ríos C.
It's a very useful and versatile tool
It's a very useful and versatile tool. I've used it to create diagrams and schematics for the technical and scientific articles I've published over the past three years. I highly recommend it.
Response from edrawmind.comApr 24, 2025
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and support. It is our pleasure to provide you with quality products and services, and we are thrilled to hear that you are satisfied with them.
Your feedback is invaluable in helping us continue to improve and serve our customers better. If you have any further suggestions or need assistance, please do not hesitate to reach out to us. We are always here to help.
UA
UK A.
Edraw MAX is a powerhouse
Edraw MAX is a powerhouse of a diagramming tool that impresses with its versatility and user-friendly interface. Whether you're crafting flowcharts, mind maps, or floor plans, Edraw MAX provides an extensive library of templates and symbols that make the process intuitive and efficient. The software's ability to seamlessly integrate with other platforms and its rich export options ensure that your creations look professional and polished. It's a must-have for anyone looking to elevate their visual communication.
Response from edrawmind.comApr 20, 2025
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and support. It is our pleasure to provide you with quality products and services, and we are thrilled to hear that you are satisfied with them.
Your feedback is invaluable in helping us continue to improve and serve our customers better. If you have any further suggestions or need assistance, please do not hesitate to reach out to us. We are always here to help.
GI
Giuseppe
Excellent tool
Excellent tool, easy to use and comprehensive
Response from edrawmind.comApr 16, 2025
Thank you so much for sharing your positive experience with us. We are genuinely grateful for your kind words and support. If you have any further questions, or suggestions, or need assistance, please feel free to reach out to us.
