editvideo.ioReviews of editvideo.io

Response from editvideo.ioJun 24, 2026

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we’re sorry to hear that your experience did not meet your expectations. After reading your review, we conducted a thorough internal review of your projects to better understand the concerns you raised. We wanted to provide some additional context regarding what we found. First, we want to clarify that your videos were edited by our human editing team and were not created or revised entirely through AI. However, in an effort to make the content more engaging, our team did use AI-assisted tools to create some of the infographic elements that appeared throughout the videos. During our review, we identified that some of those infographic assets contained repeated labels and terminology that should have been caught before delivery. While the issue originated in the AI-generated infographic assets, the responsibility for reviewing and refining those assets before they reached you was ultimately ours. We understand how seeing those types of errors could create the impression that the content was being generated automatically without sufficient human oversight, and we sincerely apologize for that experience. At the same time, we believe it is important to provide some context. Our editors work with creators across a wide range of industries, including medicine, technology, automotive, finance, travel, and many others. While our team is highly skilled in editing and content production, they do not always begin with deep subject-matter expertise in every niche they support. For highly specialized content, our process is designed to improve over time through collaboration, research, and client feedback. As editors become more familiar with a creator’s content, terminology, audience, and expectations, the quality and accuracy of the work typically improve significantly. The feedback you provided has already helped us better understand the specific challenges involved in your niche and highlighted areas where we need to apply more scrutiny and research moving forward. That said, we fully understand your frustration. You invested time reviewing revisions and providing feedback, and it’s clear that we did not meet the standard you were expecting. For that, we take responsibility. We also want you to know that the issues you identified are entirely fixable. Had we been able to continue working together, we are confident that we could have addressed those concerns through additional review, research, and refinement. We had attempted to reach out to discuss your feedback and better understand your concerns, but unfortunately we weren’t able to connect before the project concluded. At Editvideo.io, we would genuinely welcome the opportunity to earn back your confidence and give this another shot. If you’re open to it, we’d be happy to personally review the concerns you’ve raised, spend the additional time needed to understand the nuances of your content, and work with you to ensure the final product better reflects the quality and standards you’re aiming for. Thank you again for your honest feedback. We respect your perspective, appreciate the opportunity to learn from your experience, and wish you continued success with your brand. Should you ever wish to reconnect, our team would be more than happy to help.

Response from editvideo.ioOct 7, 2025

Hey Scott, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we take your comments seriously. After reviewing your account and our communication history, I wanted to clarify a few points and also extend an open invitation to make things right. Our team has always been fully committed to revisions and collaboration, and you had a direct call with David before deciding to part ways, during which everything appeared to be in good standing. At that time, you had even mentioned that you might consider resuming with us later in the year once you had additional videos ready, so your review came as a bit of a surprise to our team. To address one key concern, our videos are not edited using AI. Every project is handled by human editors and reviewed by a dedicated account manager to ensure quality. We’re also transparent that some of our editing team members are based internationally, which helps us deliver professional results at a competitive rate while maintaining a high standard of work. We’re genuinely committed to your satisfaction and to clearing up any miscommunication. If you’re open to it, we’d be happy to edit the remaining video credits to demonstrate the quality and collaboration you can expect from us. We’re fully committed to providing the value our clients expect from us, and we’d truly value the opportunity to restore your confidence in our service. Please feel free to reach out directly, we’d love to turn this around for you.