EditorialistEditorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Finka B.
Perfekt für meine Vater geschenk.
Response from EditorialistJun 7, 2026
Hi Finka, thank you for your wonderful review! We're delighted to hear that the item was the perfect gift for your father. We truly appreciate your support and hope he enjoys it. We look forward to serving you again in the future!
Ditona M.
The item is not new. They have been used, and I don't like that. Could you please give a discount for that?
Response from EditorialistJun 7, 2026
Hi Ditona, thank you for your feedback. We're sorry to hear that the item did not meet your expectations. We have reached out to you via email regarding this matter and would be happy to assist further. Please check your inbox and respond to our message so we can review the issue and work toward a resolution.
Sharon L.
Your shipping exceeded all my expectations. The value of the ball cap was an excellent price and the quality was exceptional!
Response from EditorialistJun 6, 2026
Hi Sharon! Thank you so much for your kind feedback! We’re thrilled to hear you were pleased with the shipping experience and that the ball cap met your expectations in both quality and value. We truly appreciate your support and look forward to serving you again!
renata P.
I never received my package
Response from EditorialistJun 5, 2026
Hi Renata! We are truly sorry to hear that you did not receive your package. Upon review, your order was marked as delivered on June 1, 2026, at 5:48 via the Veho carrier, with a delivery photo indicating that the package was left at your doorstep. That said, we completely understand your concern and want to assure you that we are here to help. We have requested an investigation into this matter and will work to resolve it as quickly as possible, including proceeding with a refund or replacement as appropriate. Our team has also reached out to you directly. We kindly ask that you reply at your earliest convenience so we can assist you further and move this forward without delay.
RDL
The communication has been excellent and very timely. The product arrived as advertised and I felt they went the extra mile to research, find a further discount and apply a credit. I would very much recommend this website/company and will use them again.
Response from EditorialistJun 5, 2026
Hi RDL! Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear you were happy with the communication and service, and that the product arrived as expected. It’s also great to know we were able to secure an additional price adjustment and apply a credit for you. We truly appreciate your recommendation and look forward to welcoming you back again soon.
eb
Clear information, fast delivery
Response from EditorialistJun 4, 2026
Hi Elizabeth! Thank you for your wonderful feedback! We're delighted to hear that you found our communication clear and that your order arrived quickly. We appreciate your support and look forward to serving you again in the future.
Jason J.
Subject: Formal Complaint Regarding Order Cancellation and Processing Issues with Editorialist On or about May 27, 2026, I initiated a transaction on Editorialist's website for a pair of Nike LeBron 23 EP "Dreams and Nightmares" shoes. Shortly after placing the order, I submitted a cancellation request due to several discrepancies, which included: 1. Ambiguity surrounding size selection, 2. Engagement of a third-party fulfillment vendor, 3. Inconsistent transaction details, 4. Concerns regarding the overall transaction process. Despite my timely cancellation request, Editorialist generated a cancellation confirmation through their internal system. However, I was later informed that the order was still being processed. Notably, the Editorialist acknowledged in writing the following points: 1. “We can confirm that your cancellation request was submitted.” 2. “Our system acknowledged the cancellation request.” 3. “The order continued to move forward on our end despite the cancellation request being submitted.” 4. “The system, unfortunately, did not refresh in time,” characterizing the issue as “system-related confusion.” These statements represent clear admissions from Editorialist, explicitly confirming that: - A timely cancellation request was submitted and received. - Editorialist’s system recognized the request and generated related communications. - An internal failure occurred, leading to the processing of the order despite the acknowledged cancellation. Despite these admissions, my Indigo Mastercard was charged $541.68 for the transaction. Documentary Evidence 1. Editorialist account records reflecting registered customer information. 2. Order records detailing Order #57649781, payment by Mastercard ending in 2433, total charge of $541.68, and notes indicating fulfillment through Kicks Crew. 3. My written cancellation communications. 4. Editorialist’s written acknowledgment of the cancellation request. The editorialist’s explanation of the internal system failure as the reason for continued processing. Consumer Protection Concerns: This matter raises significant concerns related to: 1. Contradictory order communications. 2. Representations regarding cancellation that conflict with order processing actions. 3. Charges on a consumer account post-acknowledgment of a cancellation request. 4. Delays in resolution following recognition of the cancellation issue. 5. Potentially confusing disclosures surrounding merchant identity, fulfillment responsibilities, and cancellation rights. While I do not allege intentional misconduct in this forum, these circumstances prompt inquiries into compliance with established consumer protection principles, which include: - Truthful and non-misleading commercial communications. - Accurate representations regarding order status. - Fair processing of cancellation requests. - Transparent disclosures of third-party fulfillment relationships. - Timely corrections of recognized transaction-processing errors. - Adherence to fair business practices as outlined by California consumer protection statutes and related regulations. Lastly, this company represents the worst of governance, integrity, ethics, and consumer treatment. BTW, I have read many of the company's responses, and it is always."We are working on it, reaching out to .....? After this company admitted the order was cancelled, I was actually told the company that was the "true seller, " refused my cancellation. Their response, " That is not true, feel free to post that." Just getting started, with no end. I truly hope you are sincere. As of now, the refund has not been issued. However, once completed, I will update and upgrade all reviews, complaints, etc
Response from EditorialistJun 3, 2026
Hi Jason! Thank you for your feedback. We sincerely apologize for the frustration, confusion, and concern this situation has caused. We fully understand how disappointing this experience must have been, particularly given the conflicting updates regarding your order’s cancellation. Upon reviewing your case, we found that your cancellation request was submitted while the order was already in the processing stage. An automated message was sent shortly after your request, indicating that the order was already too far along in the shipping process to be canceled. That said, we have now immediately submitted a cancellation and refund request on your behalf, and we will keep you informed via email as soon as we receive confirmation. We have also shared your feedback with the relevant teams to help prevent similar issues moving forward, as we are committed to ensuring our clients always enjoy a seamless and exceptional experience with Editorialist. We truly appreciate your patience and understanding while we work toward a resolution. Please rest assured we remain fully committed to keeping you updated every step of the way.
Abner O.
Exelente comunicación producto de calidad exelente comunicación.
Response from EditorialistJun 3, 2026
Hi Abner, we're delighted to hear that you were pleased with both the quality of the product and our communication. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
