eDirectory.comReviews of edirectory.com

Daniel did an amazing job helping me make an informed decision for my project. He was patient and took the time to explain everything to me, and I’m not tech savvy. I really appreciate the patience!

I have just recently started my site so its hard for me to review it but so far, it seems to pretty intuitive. My experience with the people has been limited as well but so far so good.

This is the perfect solution I've been looking for to launch my directory site. They were helpful and answered all questions I had.

I'm revisiting eDirectory after putting it on the backburner for a couple months. My requests for help have been responded to in a timely manner. I'm hoping to add on the plug in features I've recently selected and launch my directory to serve my market here in South Western Manitoba, Canada.

I am just getting started but the demo was pretty in-depth, not rushed, and answered my questions. From my research, this was the only service that would provide the look and feel that we are going for!

Daniel was great when providing a demo and answering all of our questions about features. We loved how customizable things are and how professional it looks!

First, I bought the source code 3 years ago for another venture we did not move forward with then. The support was bad then and I complained to management with no improvement so posted reviews here and other places. eDirectory responded to the review 3 years ago by offering me free upgrades if I removed my review. So yes, I saved $200 that way and was convinced (bribed...) I am telling you that because I suspect many other negative reviews have been fixed that way distorting the real reviews that are here. Last year I paid for an upgrade and started on new venture. The technical support is mostly not good. The team is all in Brazil and has no sense of urgency, none. I don't think they have a standard response window. I needed custom development done and thought easier to work with the company that developed the software. But I was assigned a junior staffer and there were communication issues of what I wanted and how it would be implemented. This was despite writing details instructions and requests and duplicating what I wanted. It took extra time to try to explain great detail in writing. Then with support and development I did not always know when it would get done, if it would get done or the quality. I got upset and someone from management would get involved but it would also drift back to same past issues. Same story as 3 years ago. I sold enterprise software so was used to real support and predictability. If you just need the hosted solution it has many features off the shelf and you can customize yourself. If you need more interaction or to rely on them for development I would buy the source code and hire people from Upwork to do customization or go with other option or have custom website done. I also moved hosting to Amazon Web Services (AWS). You really need someone with technical skills to work on AWS and do the move. That was another point of contention. It took almost 2 weeks to get the right credentials from eDirectory to be able to move the hosting. At this point for what I need now, I would have been better off just building a website from scratch. Daniel on the sales team does a good job. I don't know how he can sell though having to get involved with negative support issues I think a lot. eDirectory might be a good simple solution to use the site as is. For anything beyond that I would not use if you will need major custom work. I rarely write reviews for anything but I lost a couple months of time fooling around with them and am still pissed. I know have a good team of PHP developers in Ukraine I found on Upwork. I have hired 27 people on Upwork in 10 years. I start with giving 3-5 hours to test them and start bumping up to see what they can do.

An impressive suite of tools. I am very much looking forward to getting started with the platform.