EdigitaluniverseReviews of edigitaluniverse.com

They had the best price I could find for a camera I was interested in, so I ordered it off their website on 6/21 (Sunday), didn't get an order confirmation. Monday 6/22 I got a voicemail and email asking for me to call them about my order. They wanted to make sure I ordered a battery, since they don't sell batteries with their cameras (has anyone ever bought a new camera from a legitimate reseller that didn't come with a battery?!). Their website doesn't mention this at all, because it's really just a ploy to upsell you to a more expensive package deal. The package price was comparable to others around, so I approved the upsell and was told it would arrive in 5-10 business days. I got an invoice at that time, and they charged my credit card. On 7/8 (11 business days later, even accounting for July 4 holiday) I called to find out the status and was told the camera is on back-order and I wouldn't get it until at least the 15th. I don't know why they don't bother to inform their customers of this type of delay, since I would've cancelled my order or not placed it in the first place. This was unacceptable since I was leaving for vacation the evening of Friday 7/10, which is the reason I was buying a new camera. I figured 18 calendar days would be more than enough time to ship a camera. They agreed to expedite the shipping after I asked them to, delivery "guaranteed" for Friday 7/9. Roger W was actually polite during this conversation, unlike any other conversation I had with them (the others weren't rude per se, but they weren't polite; like I was bothering them). It took multiple calls over a period of two days (each call being transferred and put on hold 2-3 times because their phone system is a mess) to get them to send a tracking number (since I didn't trust anything they told me at this point). Come to find out that It didn't actually get shipped USPS 2-day Priority Mail until Thursday 7/9, so it wouldn't be delivered until Saturday 7/11 after I was away on vacation. Long story short, I demanded a refund and will refuse the camera if USPS doesn't return to sender while I'm away. Based on their previous lies and general incompetence, I have zero confidence that they will refund my credit card in any decent amount of time, but I have no problem getting my credit card company involved to get my money back. EDIT 9/4/15 Well here we are over 2 months after placing the order and this story is finally over. Upon my return from vacation I refused delivery of the camera on 7/21. After it made it back to the distributor it came from, eDigital called to ask why I returned it on 8/3. When I advised them that I expected a full refund to my credit card like they guaranteed, they agreed and said the charges would be reversed in "10-14 business days". This would have been 8/17-8/21. I then got an email from them on 8/6 saying the refund would be applied "within 48-72 business hours" (8/14-8/19). They obviously can't keep their lies straight. But giving them the benefit of the doubt, when my card was still not refunded I called on 8/24 to demand my refund. This time I spoke with Roger, the same person who was helpful to me before. Turns out that was a ruse, as he was the opposite of helpful this time. Or maybe it was a different Roger, I don't know. Either way, he said he didn't know why my card wasn't already refunded, and that it would be refunded on 8/28. Having blown away any semblance of trust I had for them, I asked for a confirmation number, document, or email that stated as such, but Roger proceeded to hang up on me. Giving them the benefit of the doubt that they don't even come close to deserving, I waited until 9/1 to dispute the charge with my credit card company. One call to my credit card company, and the charge was reversed and I can buy this camera from a reputable vendor now that my funds are available. STAY AWAY FROM eDIGITAL!!!

I ordered an external flash. The money never came out of my account and I never heard anything for a couple weeks. Finally I get a call from a blocked # and a voicemail to call, followed by an email to call them before I was off work and could call back. So I called and my flash wasn't available. They upgraded it to a "better" one that's normally $60 more for $20 more. Then they tried to run my card and the bank declined it because they thought it was fraudulant. They called me and I approved it to be run. They ran it and emailed an invoice. Fast forward to today, 3 weeks later, I've emailed them to try to track my order and haven't heard back. They money was debited from my account. So where is my flash?

3 weeks ago I ordered my camera with standard shipping (8-10 days)...its 21 days and haven't received confirmation. If they told me from the get-go they don't even have the product, I would have cancelled earlier. I am trying to call them to cancel and although I called at 9;32am, supposedly open at 9;30am, their is an answering machine claiming they are still closed.

I bought a Lumix camera on digitaluniverse on 6/9/2015. 10 days after I placed my order they called and asked if I would like a battery with it. The Lumix has proprietary battery, so I was confused. They said it would be another $50. This put the price above Amazon. Annoyed, I told them to just go ahead. I received the camera after 15 additional days. They sent me a used camera that is falling apart and has a huge dent in the flash. The auto focus doesn't work right, and due to the dent I can't use a any flash accessories. This is the type of internet retailer that makes their money by selling used cameras as new products and then try to charge additional for a battery that should have come with the camera. This is a real scam! Beware! Go to Amazon instead. I make a lot of internet purchases and it's been a while since I have been scammed like this.

I ordered a Nikon D3300 because the price was great. Sadly I was informed that it was out of stock and I wouldn't get my product in time. They worked with me to cancel the order and sent me proof of cancellation over the phone and via email. Thanks for the communication on the matter! It goes a long ways!

I had reviewed all the websites for an affordable camera and stumbled upon edigitaluniverse. The price seemed to be amazing and I placed an order to prepare for a trip to Canada in 2 months. I got a phone call from the company trying to sell me add on items and that there was no free shipping- which was one of the reasons I bought the camera to begin with. They wanted to change a 60 dollar insurance policy on top of the price. Please be wary of buying anything from this company. This seemed too good to be true and ended up being a big headache. I canceled my order with them, hopefully they don't charge my card after this. Update. Today I received a call asking me to change my review if keep my order open and they send me the camera sooner with a free case. I said I would like to keep my order canceled and thanks, but no thanks. I hung up after that. Hopefully they don't try to contact me again.

Much like another reviewer, I ordered a camera that was advertised as on-sale. I never got an email confirmation. Instead I got a call and was told the camera does not come with a battery (say what?) and do I want a 2 hour or 6 hour battery. I ask how much and he says $79. I say no and then he says $59. I cancel the order and research what comes in the camera package on other sites and no one sells the camera without a battery! Basically they lured me in with an advertised a price they were not honoring and then tried to jack the price up once they had my information. I reported this to my credit card company because I fear this is a very disreputable company. Also they very cleverly created a company name on their site that looks like Digital Universe. Digital Universe has a good BBB rating while Edigital has none. Additional Note: 4 days after posting my experience, this company tried to challenge my review with Trust Pilot saying I did not provide proof of purchase. Obviously this company knows they do not provide proof of purchase to anyone who orders over the internet at a price they advertise but will not actually sell it for. I see they have challenged other reviews on Trust Pilot for the same reason. I was able to supply an email from Edigital saying I need to call them about my order but I bet other customers just got caught off-guard with a phone call and no email so they can not "prove" their less-than-honorable experience with this company.

So I googled these guys and they seemed to have the best price on a new t3i camera. I placed my order and got a confirmation email. Ordered a case & memory card got free express shipping. Got my camera in 5 days with extra stuff and still made out with a deal. I'm impressed & will be back.