C V S.
Worst customer service
Worst customer service. I reviewed product as I saw it. Bought 2 at full price. Product does NOT work. They chose to ignore my request for full refund on 1. Poor customer service! Product is deficient especially for money spent. Don't waste your money. After getting Giddys reply of a 24.95 Handling FEE to replace. I sent this reply. Your 24.95 processing fee is a joke and basically is sticking it in my nose. Keep your money. Customer LOST!
Response from eddiebygiddy.comMay 1, 2020
Howdy CV, we're sorry to hear that you're disappointed with our device. Our devices and ED guide has helped thousands with being able to maintain an erection. While our device may help with your physical ED symptoms, the ED Guide is designed to address the mental, emotional, and lifestyle aspects of ED. If the device is not the right size, it will not function as intended, which could be what you're experiencing. We offer Size Insurance with every order, that allows you to resize your order for a small fee. We looked into the details of your account and can see that you did not utilize our Size Insurance to purchase a 2nd device, but instead purchased two discounted 1 Packs. Our team has reached out via email with information on certain policies available to your order. We wish you the best on your path to better health, wellness, and happiness. Thanks!