EcrcsReviews of ecrcs.com

As with other reviewers, this is a case of a company marking their own homework. Completely sided with Europcar and no ignored customer complaints. Hugely disappointing but not unexpected. Do not rely on them for any positive resolution of a problem you may have with a rental company.

rental company (Avis/Budget Spain) gave me an X5 instead of Series 7 I booked, their reasoning is that "to them" they classify as the same car, while there are over 60,000 euros cost difference between the two when bought brand new. complaint about the issue to ECRCS and they went "yap, its the same type of car" what a waste of time do not bother with those people, anyone that thinks that those two cars classifies in the same category should not work in the car industry. One is a top of the line LUXURY sedan and the other is a PREMIUM SUV.

ECRCS cannot be impartial as the y are financed by the car rental companies

I made a complaint about Hertz (worst Customer service ever). Did not get any reaction even not when I contacted them about it. Looks like a butcher judging his own flesh.

I had a disappointing experience with ECRCS. Despite providing clear evidence of deceptive practices by a rental company, they sided with the company, ignoring my valid concerns. Their lack of support for consumers is alarming. I can't recommend their service if you're looking for fairness and protection against unethical practices.

I raised a complaint about a hire company who had charged me £100s in 'damages' for their defective hire car. (A wheel arch trim had loosened by approx 5mm at one side). For vehicle owners - the car manufacturer admits fault and offers repairs free of charge under warranty. You'd think that'd be enough to conclude that it would be wrong to charge a customer for car defects. Unfortunately not. ECRCS sided with the car hire company because the defect supposedly presented itself during my hire, completely ignoring that the 'damage' in question was for a warranty issue. "In light of the evidence before us we are of the view that the charges have been correctly raised by Sixt and we are unable to uphold your complaint against them." Waste of time, and shameful precedent to set that car hire companies can do this and get away with it. ECRCS should be standing up for what's right and protecting customers interests, Instead they have supported practices that serve to rip off and unfairly treat consumers.