EcotricReviews of ecotric.com

I purchased a ecotric 26” fat tire bike. The battery was defective and sparked and ruined my charging cord and battery charging port. I took it back to bike dealership we’re bike was purchased. They reached out as well as myself. Took pictures as requested from ecotric and in the end they said sorry. Been out of warranty for less than 30 days. This battery was put outside of bike shop do to random sparking. Ecotric didn’t even offer to replace at low cost!!! Come to find out this bike is not made in California USA like advertised. They are a China based company which really upset me thinking I was purchasing a USA made product. Don’t buy this bike or any bike from this company.

I bought this matt green ecotric from a man I met at 7-11. I love this bike great on trails excellent on streets of NYC. sooner or later I will buy a new one because these bikes take a beating and keep going. The 48v 15ah batt is unreal I ride for hours on throttle only. only downside is brakes seem to need adjustment often but it only takes a few min to do.

UPON ORDERING AND RECEIVING 2 ECOTRIC BISON IT BECAME APPARENT THAT AFTER PUTTING ONE TOGETHER IT WAS GOING TO BE TOO LARGE OF A BIKE FOR MY WIFE IN SPITE OF THE FACT WE ARE THE SAME HEIGHT. WITHOUT OPENING THE BOX I CONTACTED ECOTRIC TO RETURN THE UNIT AT WHICH THEY PROMPTLY POINTED OUT THEY WOULD ACCEPT IT AND CHARGE ME $400 TO DO SO AND THAT I WAS BETTER OFF RESELLING IT. OMG,,,, DID I READ THAT RIGHT???? WHEN ATTEMPTING TO CALL THEM AT CUSTOMER SERVICE THEY HAVE DESIGNED THEIR COMPANY CLEARLY AROUND SATURATION OF PROMOTION WITH LITTLE OR NO CONSUMER RELATIONS AS YOU CANNOT, LITERALLY, CANNOT GET THROUGH TO ANYONE ON A PHONE. NEEDLESS TO SAY, MY WIFE ORDERED A RADPOWER.... ECOTRIC WILL NOT STAY IN BUSINESS WITH POOR PR LIKE THIS,,, IT IS TOO COMPETITIVE OF A MARKET TO SURVIVE BS SERVICE

i ordered a Ecotric Fat snow tire from them it worked for alittle while then started grinding. ecotric offered a replacement for my motor but that one too was defective, so i said ok... maybe this was a mistake and let me order another motor. complained again and they sent me another replacement to fix the replacement motor that was messed up and that too was messed up. my final attempt was me ordering a wheel and paying FULL PRICE for the wheel to install it to the defective bike. tried it once more and those gears was also defective, not only this but the controller was melting internally without me knowing that could have caught on FIRE. thank god that the 3rd party service i went to caught that during final inspection. i was so pissed of at them i decided just to buy a ebike kit from someone else. the only reason i am giving 2 stars is their customer service was helpful, other than that their quality is awful.

I've had my Bike the Hammer Abt 2 years now, this company treated me fairly and they make a good solid product. I recommend them highly.

Ecotric sells defective bikes. Don’t waste your money buying useless junk.

Ecotric Oakland=just a guy with a phone...... When you place an order with this company Oakland or Los Angeles location will take your payment and then place an order from the real bicycle seller!!!! You will pay $200-$400 more for the bicycle by not just ordering it from where these guys order from. His seller isn't going to say no to you going direct. Ecotric will say we buy so much quantity we get a quality product cheaper. Maybe he does get a break. But since he orders once your money arrives I doubt if he has quantity purchases often. In short I can order the exact same bike with stickers that say ecotric sucks. My ecotric sucks biker will be exactly like the ecotric bike with different stickers. I highly suggest you type alibaba.com Look for items with an american flag symbol. That means unbranded chinese product. But already in a warehouyse here in the states. These middle people take your money and wait for the bike. So you can go direct and wait for the bike without the middle persons fees

WOW! Very Impressed! Spent a couple of months doing research on an electric assist bike as I can no longer pedal over a mile due to an old military injury. Because we do a lot of camping we needed a Fat Tire folding bike but pricing for those is unbelievably expensive. I was really hesitant when I saw the Ecotric advertisement but, after reading all the material available online, plus all the reviews I could find, I decided to order a couple. This has to be counted as one of the best purchase decisions I've made in a long time. The bikes are very comfortable, look great, ride is excellent, the materials used are of high quality, was not too difficult to put together (it comes mostly assembled), and the price was phenomenal!!!!! Did have a chance to email Customer Service for a couple questions and they were always quick and professional when responding to the inquiry. I heartily recommend this bike to anyone considering an electric bike purchase!