EcosusiReviews of ecosusi.com

The service was amazing, everything was perfectly packaged and protected with tape. It arrived surprisingly quickly and I was informed of the arrival and deliver process.

I was uncertain about buying this product and was worried the quality wouldn't be good. I also didn't want to wait an extended time to receive it considering covid. I have to say the product is excellent and I am very happy. It's great quality and looks exactly as in photos. It has that real leather smell and is so cute. It's large enough to fit my small macbook, a binder, and another notebook. I do wish it had a little spot for pens but I use the mini pockets for my airpods and charger. I would say it is pretty much perfect for my needs. I worried also that the backpack would make it look cheap but it really doesn't. It's an excellent option if you have to walk long distances with a laptop and work items. I recommend this 100%. It also arrived within the 30 day or so time window and was well packaged.

I received every single update on my email and was able to track it without problems. I can't really rate the shipping experience as a whole because I shipped it to a locker and later to my own country. I did this because due to corona ecosusi couldn't ship to my country, but I totally understand and this information was provided before I bought the bags so it was something I expected. I do think it took a while for the package to arrive to my locker in the States, it was around 3 to 4 weeks (counting only business days). But anything else was great concerning the service and the customer experience I had.

I ordered the martin boots and honnestly the most comfy boots I've ever had ! And they seems to resist to the many bike journey I made under the rain in Copenhagen ! I'm so happy with theses

Our Christmas gift came quickly, packed safely and was a huge hit! Very stylish briefcase.

I spent around 80$ for a bag, and the quality is super horrible. I am Chinese and this is the standard “taobao” bag that gets made and shipped from china that you can purchase for $5. I wanted to return it but you pay for international return fee, around $20-30 depending on where, really not worth it at all. The bag also has chemical smells and is still and can’t fit anything.

I bought my daughter the Sombre Vintage Briefcase as a gift. The bag looked great but she couldn't figure out how to keep the bag flap closed when in use and didn't mention it to me. When I asked her why she wasn't using the bag she explained and upon investigating I discovered the bag wasn't actually complete and was missing some parts on the closure straps. I contacted ecosusi, sent them some pictures of the bag, and they happily sent me a replacement bag which works as expected now. It had been several months after I originally purchased the bag so I was pleasantly surprised that they didn't give me any grief about not having contacted them sooner. So I'm a bit disappointed that we received a dud at first but I'm very happy with the customer support we received and the final product. The bag looks great and my daughter loves it. She uses it has her high school backpack and it looks so much nicer and cooler than a standard backpack which costs just as much if not more.

My satchel arrived in reasonable time from abroad, great quality and looks as lovely as in the photos.