David S.
I was told the stains would be received…
I was told the stains would be received on Thursday at the latest and we didn't get them until Saturday. My wife seems to think the stains are great but the dely is the reason for only three stars instead of 4 or 5. I asked the person who answered my phone call if he could get the order processed on Friday and he said he would try. It didn't happen (at least that's my best guess) but I don't blame anyone for that. It was about 2:30 pm on Friday but he said that if they were able to fill the order and ship it Friday that I should get it Tuesday, otherwise it would get filled Monday and I should get it Thursday. When it didn't come until Saturday, I was disappointed, especially as we had a bunch of snow and it got cold cold a day or two prior to the stain's arrival. So, it would have been doubly nice to be able to stain what we were trying to stain prior to the cold weather hitting.
Response from ECOS PaintsOct 26, 2020
Dear David, We are sorry that you had a delay in getting your order. As you state, the order was received by us at 2:52pm on Friday 10/16/20. This was too late to ship on that day as the USPS delivery had already been made. It was shipped on the next business day. The delay in the transit time to Minnesota was entirely down the the US Postal Service. Part of the delay was probably due to the harsh weather conditions that you describe in your post. Nonetheless, we are pleased to hear that the product arrived safely. Happy Painting! Your ECOS Team



