Eco Shield Pest ControlReviews of ecoshieldpest.com

The representative Alexis who called me, did not even listen to what I was trying to say and abruptly hung up the phone on me. This behavior is completely unacceptable.STAY AWAY from THAT COMPANY !

Avoid EcoShield at all costs I had a garage sale and a guy came by in a EcoShield uniform and Indicated he was interested in a golf putter I had for sale. He left and came back with his sales pitch. He was a nice enough guy, and convinced me to sign up after I objected to a two year contract and the $250 cancellation fee. They rushed and came out to do the first service while still having my garage sale and I tried to put off till after the garage sale was over then they pushed me to have it done. My wife objected to the type of application, which formally caused a trip to the animal emergency room to the tune of $350. I also checked ratings and they had maybe two stars. Also class action law suits and 1.4 BBB rating. Sorry to bore you, but I decided to call the number on the emailed contract to cancel in my three day cancelation period. After a lengthy hold a person came on and recorded my request to cancel, but claimed I had to send me to another person to complete my cancellation. That call went on hold indefinitely telling what great service they offered and all the benefits they had. They told me how important I was and a representative would be with me soon, as they were taking care of others. Once again no one ever answered the call. I called back three times and the same thing happened every time. I don’t think they ever intended the answer the call. I was on hold for more than an hour total hold time. I just got off a returned phone call and the person apologized repeatably and continued to repeat my complaint over and over and over. I had to yell at her numerous times to cancel and quit apologizing. It was the worst business dealing in my 70 years of living. If you choose to deal with them, GOOD LUCK!

Service is terrible, we had a problem with mites roaches, still have it. Absolutely total miscommunication, get transferred to India or Philippines, can understand what they are talking about, on hold for hours, then they hang up. Never had such a terrible miscommunication, strongly don’t recommend. Better live with roaches.

A sales person came to my door to try to sell me on their service. She walked past 2 No Soliciting signs to get to my door.

One Star – Deceptive Business Practices and Unauthorized Charges I had a terrible experience with EcoShield. I was misled by their salesman, Matt Montalvo, who assured me that I was only signing a receipt for a one-time service. I made it very clear that I did not want to be enrolled in any kind of ongoing agreement. He reassured me it was just a formality. To my shock, a month later, my credit card was charged an additional $319.88, and I discovered they had enrolled me in a contract without my consent. When I contacted customer service (on a recorded line), they were dismissive and rude. Instead of helping me, they informed me that canceling would incur an additional cancellation fee—even though I never agreed to any contract in the first place. This felt like a scam from start to finish. I ended up in collections and paid for services I never received and never agreed to. The entire experience has been stressful, dishonest, and deeply disappointing. I strongly caution others to avoid this company.

Service terrible, had mites, still have them, no changes . Impossible to contact, spent 2 hr on hold, got transferred to India, couldn’t understand, what Steve was saying, he’s Steve , like I’m Mike Tyson. Got transferred to another department, waited for 30 min, finally they hanged up on me. Called again , same scenario. Can’t email either. Impression, nobody cares, nobody gives a s.., strongly don’t recommend. Find another company or nothing at all, at least won’t waste your money.

Worse than a 1 star!! We had ecoshield 3 years ago, and they were fine then. The sales guy Zach at the time was very nice and very pleasant to visit with…..a couple years later, we signed up with Joshua’s and it was TOUGH to cancel with ecoshield…they wouldn’t say no…til I had to start yelling. Ecoshield just stopped by again to get more business... they guy knew his stuff for sure, but then when I told him “we’re gonna say no on this one," he stormed off in a huff…..WOOOOWWW. So glad I said NO to THAT dude!! He had such an attitude. NO WONDER THEIR REVIEWS ARE DOWN!!!

I had a terrible experience with this company. I wanted to cancel my contract. I called before the last treatment had been performed, and I was told that I would lose that service since they didn’t have the ability to cancel the auto renew in advance. I made a note to call back after the service had been performed, and I called the number they provided. After a 10 minute hold, the person I reached told me that I’d need to speak with someone else. After waiting another 15 min, I got a new rep who asked me repeatedly why I wanted to cancel as if I owed them an explanation. After another 5 min on hold, they finally canceled the plan. 33 min! While the salesperson and technician have been very nice, the customer service is horrible. They’re clearly hoping for callers to throw in the towel. Thumbs down!