GJ
Unethical company with unethical sales…
Unethical company with unethical sales tactics. Do not give this company your money. A nice guy shows up at your door who uses a super slick talk to sell you service contact. Something like "Hey, we're starting up this business in this town. Here's my personal number, etc.". Then they increase the pressure as at some point he bluntly asks "credit or debit card". If you reluctantly agree to a big and confusing term sheet (yes, red flag, I know), you are hooked. Because the guy is so nice, I agreed to it. Once you agree you never see the guy again of course. Part of the terms is that you get pretty substantial "discount" on your first service, but if you cancel early, you have to pay back that discount. The discount allegedly is because the first service is bigger as they have to "break the egg cycle". I'm pretty sure this is just made up as the first service wasn't noticeable more time consuming than any of the subsequent services. Then finally, when you try to cancel, they make it super hard and frustrating, with the agents having to ask you many questions before they will proceed. Then, when I actually managed to cancel after a lot of time on the phone, I did not get a confirmation, and they automatically renewed without my knowledge. The I suddenly get a message that my next service will be in a few days, at which point I had to do the whole song and dance with customer support again.



