Conrad's Tire Express & Total Car CareReviews of econrads.com

I scheduled my appointment for 2:00 pm. I dropped off my truck at 1:00 pm. I went to purchase two tires, left front had a screw in it and a new spare. I was the absolute last service of the day, did not get my truck back until 6:00 pm when the store closed. Two tires. I believe it's because I was not spending a lot of money. I am a repeat customer, I've been to this store a few times before. I can remember this happening at least one time before. I decided I will look for someplace else the next time I need service.

I’m not sure if this was an off day or what, but I’ve never experienced anything like this before at Conrad’s. First there was a mixup with my appointment, which they were nice about and Mike I. worked out for me. But it was just a sloppy job. The panel in my car where my cabin air filter was changed was just left open, I have an oil change sticker with the mileage for a synthetic oil change yet my paperwork says I had a conventional oil change. The courtesy inspection that usually accompanies an oil change didn’t happen, because I know for a fact I need breaks, shocks, and struts - the condition that mine are currently in would at least warrant a comment. I’m not sure if Ed is no longer the manager here? I didn’t see his business card on the counter. When Ed was the manager, this place was amazing and all communication was relayed to me professionally. I have no idea if I need to bring my car back after 3000 miles or 5000 miles because my paperwork and the sticker in my car is contradictory. There was no communication going on. I’m probably going to have to find a new place to take my car, unless I get news that Ed was just on vacation or something. I’m really disappointed. I’ve always loved the service I’ve received here in the past.

My appointment was for 9 am today. And its now 11.12 am and you still have not looked at my car. When I called at 8:10 am. I even asked Will my car be taken in at 9:00 am or shortly after that and I was told yes. I dropped it off at 8:40 am

Tried to sell me other services. Told me I needed all this stuff but never mentioned the one thing i know that I need.