Eclipse TravelerReviews of eclipsetraveler.com

Response from Eclipse TravelerOct 8, 2025

Subject: Incorrect Review Posted Dear Sir/Madam, After reading your review, I believe you may have written to the wrong company. This review has nothing to do with Eclipse Traveler. I kindly ask that you please remove your review from our page. Thank you for your understanding. Best regards, Chuck Sanders Operations Manager Eclipse Traveler

Response from Eclipse TravelerOct 25, 2024

Dear Bill, Thank you for your thoughtful feedback! We appreciate your suggestions regarding daily timing and dinner planning. We understand how important it is to have clear schedules, and we will work on improving communication about return times to help with dinner reservations. We also take note of your comments about the timing of the Astronomy Guest Speaker and will consider ways to enhance the overall experience. We’re glad to hear you enjoyed Esther’s company and the quality of the hotels. Thank you again for your insights, and we hope to provide an even better experience on your next trip! Respectfully, Eclipse Traveler Customer Service Team Chuck Sanders

Response from Eclipse TravelerFeb 26, 2020

Hi Christine, I am sorry to hear that you had had some problems for the transfers in Santiago and at the airport. We do offer private airport transfers for passengers who sign up for it and we offer complementary airport transfers for passengers who book our group flight. For individual flights, arrival-departure times vary and we cannot provide private transfer services without charging the extra cost. We did provide check-in assistance for all group flights during the tour. Only time we did not provide assistance at the airport is the initial arrival and final departure of the passengers who booked their flights on their own since there are multiple flights and schedules and it is out of the group travel plans. I am glad to her that you had enjoyed viewing the total eclipse which was the highlight of this tour. Yes, we had to make changes on the logistics in order to provide the best viewing experience to our travelers. Many other companies missed the total eclipse or saw a partial eclipse, but thanks to our expert astronomers we had the best location. Chile has a lot to offer, but it has high altitudes that may not be suitable for some travelers especially the ones with health problems. Most of our tours include lite-moderate activities which are suitable for most travelers from various age groups with an active lifestyle. We hope to host you on our future tours and we certainly can arrange private services for you at the airports to make it an easier experience. Kind Regards, Shebby

Response from Eclipse TravelerJul 18, 2019

Hi Maureen, Thank you for sharing your experience with us. It is very valuable to have this feedback to make our tours a better experience for future travelers. As you have mentioned, we had to make changes in the itinerary in order to provide the best eclipse viewing experience for our travelers. We plan these trips 3-4 years in advance and as the day of the eclipse approaches, we have to check the weather conditions and other logistics to make sure we have the best spot. Therefore the changes in the itineraries are inevitable and it is clearly explained in our terms and conditions that we have a right to make changes as necessary. This year we had clear skies and a great eclipse view thanks to the hard work of our astronomers to make the predictions. The Hubolt Island visit which was in the original itinerary was an option to La Silla Observatory visit. It clearly stated in the itinerary that we would visit the Hubolt Island OR La Silla Observatory on that day based on the weather conditions. Because the seas were high, we opted for the La Silla Observatory visit. I am sorry that you are disappointed, but i want to clarify that the island visit was one of the two options in the itinerary. Again, thank you for sharing your experience with us. We will make sure to provide a better service to our future travelers based on your feedback. Kind Regards, Shebby