The buses are always late at the Royal Arms bus stop going towards fareham. I can't seem to understand how a bus can be delayed for 20 minutes while the the later scheduled bus arrives before the sooner bus. Its literally 3 stops from gosport bus station
Response from Eclipse TravelerAug 17, 2024
Subject: Urgent Request to Remove Incorrect Review
Dear Gary,
As I mentioned in my previous message, we are not Royal Bus Company, nor are we located in the UK. I believe this has caused some confusion. I kindly ask that you please remove your review as soon as possible.
The name of our company is Eclipse Traveler, and we are located in Lake Mary, Florida, USA. You have never done business with us, and we do not have you in our client portfolio.
Once again, I urge you to remove your review promptly. If this is not resolved, our legal department will reach out regarding the wrongful review.
Best regards,
Chuck Sanders
Operations Manager
Eclipse Traveler
SM
Sara M.
Logistics were weak until the local…
Logistics were weak until the local tour director took over. The itinerary didn't have meeting times or enough detail to prepare for a day until Esther, the local tour director heard complaints and created a more detailed itinerary. Transfers to and from the hotel weren't provided. Local guides in Houston and San Antonio seemed rusty and were often hard to hear. This tour wasn't up to the standards I'm used to when traveling, and I will search for another provider for future eclipse tours.
Response from Eclipse TravelerOct 21, 2024
Dear Sara,
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the logistics and communication during your trip. It’s disappointing to hear that the initial itinerary lacked the detail needed to help you prepare, but we’re glad that Esther, our local tour director, was able to step in and improve the situation.
We understand the importance of clear meeting times and reliable transfers, and we’re sorry that we fell short in those areas. We also appreciate your comments about the local guides, as we continuously strive to ensure they provide engaging and accessible experiences.
In the same group, we have received 95% great reviews, and most of the Texas Solar Eclipse travelers expressed their happiness despite the weather on Eclipse Day. As we always say, there’s no way we can control the weather, but we strive to select the best spots and locations for our guests to enjoy the experience. We’re also excited to share that many of our travelers from the Texas Total Solar Eclipse trip have already booked the 2027 Egypt Solar Eclipse Tour with us. This shows their confidence in our ability to deliver unforgettable experiences, and we truly appreciate their loyalty!
We value your input, as it helps us identify areas for improvement. We're committed to enhancing our services and hope you might consider giving us another chance in the future. Thank you again for your review.
Eclipse Traveler
Customer Service Team
Chuck Sanders
VI
Vivian
not worth what we paid
We arrived late due to storm preventing plane to land. And so we Ubered to the Space Center to catch with the tour, but the tour was very short and everyone went back to the hotel to spend the afternoon on their own. We didn't get our breakfast voucher for the three days at the first hotel. Even when we asked about it, she didn't know anything about it. Then we asked the hotel, they didn't know either. So we had to buy our own breakfast for the first three days. Had one hour at the Space center, next day is on our own day, third day is travel day to another hotel. Tour of other places are disappointing, some just quick drove by. They gave us lot of time shopping. The eclipse day(last day) is ok, dinner was good. BTW, that's the only dinner provided.
IT
Intrepid T.
Too big to handle well
This tour was way beyond ET's logistical capacity, with way too many people for them to handle. The Eclipse site was great (with bathrooms for the first time, apparently). But everything else on the itinerary was changed continuously. Some "included" items were now extra. They left late and arrived late, causing dinners as late as 8:45 PM, followed by an early morning launch. Multiple times the buses had busted toilets and desperate riders. The day trip to Valparaiso was a long bus ride through town, lunch (nice!) and visit to a poet's house, then back, not much there. The Elqui Valley visit started so late, some missed the Pisco factory tour and others got back very very late. General disorganization many days. Once the bulk of the group left after 6 days, things went much smoother. The hotels and food were great - chops for that. If ET sticks to smaller groups they should be fine. (PS, even the staff got stressed out trying to handle the mob of guests.)
