Kyanne P.
Great Product! Needs Better Tracking
The product and seller responsiveness are great!! Love what I purchased and will probably purchase again (double strength Jasmine fragrance). What could be better is shipping and tracking notification - I didn't receive either and had to reach out to the shop directly for an update. That said, she did respond within 24 hours - so good customer service! Fix the notification issue and you're golden.
Response from Eclectic LadyAug 11, 2026
Thank you so much for your thoughtful feedback! We’re delighted that you love your Double Strength Jasmine Fragrance and appreciated our customer service. Shipping confirmations and tracking numbers are sent by email and text message when a customer is subscribed to one or both notification options. Tracking information is also available by logging into your account and viewing your order. We recommend checking your spam or trash folders and marking emails from eclecticlady.com as safe so future notifications reach your inbox. We’re sorry you didn’t receive your tracking notification and would be happy to work with you to determine what happened. Thank you for bringing this to our attention, and we hope to serve you again soon! 💜


