Justin
Engine Delivery
I noticed my product arrived in the nearby center on a Friday morning. Got a call from them to schedule delivery and had to wait until Monday to have it delivered. Was told if I did not want to wait over the weekend, I could come pick it up over an hour away. I got a call Monday from them saying they needed to change the delivery to the next day because no driver was in the area. Got a call next day saying the driver would arrive between noon and 5 pm. Called around 2 pm and was told between 3 and 5 pm. Waited and the driver arrived at 5:30 pm as I was the last delivery. Though the driver was late, he was professional and courteous. I did notice due to his request for assistance, that he did not have the appropriate equipment to complete the task on his own. He asked politely if I would help him push the fork up the steep driveway and I obliged. He should have had a self propelled truck/fork for his safety, and if a customer in a similar situation ever got hurt, the company would be in legal pickle. They should invest in a self propelled truck/fork. Maybe if they invested, the driver would spend less time in each location allowing for more deliveries or at least less pressure to meet scheduled times. This is not 3 stars because the driver/deliverer was professional.