Echo Global LogisticsReviews of echo.com

Horrible Service. I used them for years and then I had to file a claim and the sales rep completely ghosted me. DO NOT Waste your money with this company.

Zero stars if that was an option. Please do not waste your time with this company. They promise to deliver your freight; they make a dock appointment and then never show up. They never return phones calls.

I would give them 0 stars if I could. They will damage your cargo, and then decline the claim without even talking with the carrier. Do not waste your time claiming with Echo. ALWAYS go straight to the carrier with your claim or Echo will get the claim money from the carrier & never pay you, claiming that they denied the claim from the start.

Nightmare company to deal with. All emails sent to our rep, Becca, the supervisors, AR, etc... have all gone unanswered. They will add erroneous charges, tell you that they will remove said charges, and then never remove them, or respond at all. Stay far away

Don't use this company ever! They upsell and are dis-organized. Dealing with Travis M. and Rachel G has been a nightmare.

Here’s a revised version of your text with improved grammar, punctuation, and clarity: I’ve used ECHO for years now and have shipments that go out at least once a month. Recently, one of my shipments went on a joy ride. ABT (or whoever) picked up my freight and handed it off to another company that had nothing to do with my order. That company sat on my shipment for three weeks until we had to investigate and uncover their incompetence. It took another week for them to transfer it to the proper shipping company. As a result, my delivery was three weeks late and arrived damaged. I told ECHO that I expected some sort of refund, as my shipment did not reach its destination on time and was delivered in poor condition. ECHO claimed that the shipping company wouldn’t issue any compensation because the order was ultimately delivered. I then requested a partial refund from ECHO—not a full refund, but something reasonable, as I shouldn’t pay full price for such a disastrous job. ECHO refused. It’s mind-blowing, especially considering the significant business I’ve done with them. I will now take my business elsewhere. A couple of hundred dollars back could have saved them over $50K in receivables. Good luck with that kind of customer service. Note: My rep is great, and I don’t blame her—I blame ECHO for not exercising common sens

I had a deeply disappointing experience with Echo Global Logistics. A shipment we canceled resulted in a $358.15 charge, which the company initially agreed to refund. However, they later refused to process the refund unless we paid unrelated and unauthorized charges. We do not have a written contract with Echo Global Logistics, nor did we agree to the additional service fees they added to our account. Despite repeated attempts to resolve the issue professionally, the company held our refund hostage as leverage to force payment of these unjustified charges. This behavior is unethical and goes against standard business practices. A refund for a canceled service should not be contingent upon resolving disputes over unrelated invoices, especially when those charges were never authorized. In addition to these issues, the company had our information completely wrong; they had another company’s information in our account. The POD documents attached to our account for some of the shipments weren’t even related to our company. This is concerning because it’s a violation of not only our privacy, but also the privacy of the other companies whose information was uploaded into our account. I believe that Echo Global should be investigated for their commonly occurring unethical and deceptive practices. I cannot recommend this company and urge others to carefully consider their business practices before engaging with them. Pros: None. Cons: Unethical refund practices, unauthorized charges, poor resolution of disputes.

Stay as far away from these guys as possible. They start adding charges after a shipment is delivered, they also start charging for shipments you didn't authorize then claim they can't refund anything or dispute the difference between residential delivery and commercial delivery. Becca and Camillo are the worst to deal with, very dishonest. I would highly advise anyone looking to use them to run!! I have proof that a delivery was made to a commercial location and Echo is failing to dispute the residential charge by Fedex. I also have proof that they charged me for a delivery I did not schedule or authorize and actually never used and they refuse to give a refund. They are stealing from their customers!