Echo Global LogisticsReviews of echo.com

A carrier Echo contracted with to ship an order consisting of a single oversize pallet somewhere along the line claimed the pallet was longer than stated and sent additional charge of $170.00. I presented photos of the actual shipment verifying the dims when carrier picked it up. Echo sided with their vendor, not their customer. They lost our account while small (5k a month) for $170.00, The freight industry is a challenge, I've shipped over 2000 of these pallets over past 15 years and this has become an issue over past couple years..Could it be freight industries way of creating additional revenue stream with no addition cost?

For quoting the rep would not honor the freight class given and use random freight class numbers which made the pricing higher and when confronted they refused to change it and asked for more proof of the classification provided.

This company is horrible. We ship upwards of 300-500k worth of shipments a year and this company has no backbone when it comes to fighting accessorial fees. Expect to pay 100 + extra on each shipment as they do not stand up for their customers. Be aware.

Quite possibly the worst experience I've had. In honesty Echo Global was my freight broker - who assigned Central transport to my load. Central's terminal's lost or stole the product within a day and sent a check for $45 to make it right when the pallet's purchase cost was for over $2800 My anger with ECHO is that they didn't make any effort to make it right on their end.

Terrible service. No one answers the phone. Leave a message, no one gets back to you. Packages sitting in warehouses for weeks without moving. AVOID THIS COMPANY AT ALL COSTS!

we use(used to) for palletized shipments. their customer service is completely unhelpful. You are paying them to arrange your shipment but there is no support or service carried out. When things went wrong and they had directly feed us false information, they took no responsibility and no initiative to correct the situation. After failed pickups, they said they had no control and blamed us for booking the service without ever before indicating it would be an issue. We are now awaiting a refund on a shipment they just never got collected. Would avoid, they are many LTL brokers out there that provide far better service and stand behind the shipments they book.

Stole 850 from my company after I had to fix their company's mistake terrible customer service if they can use a technicality to not pay for services even tho they can double check to confirm service have been render they will they have no shame in STEALING and they even did it during the covid 19 pandemic