Ismael E.
I've been asking 2x time to stop my…
I've been asking 2x time to stop my subscription and they've charge me 5 time 300$ for no reason. This is really bad.
Response from eboov.comJan 4, 2024
Dear Ismael We're sorry for the inconvenience caused by the billing concerns you've raised. We did note your contact after the October invoice regarding billing issues. Unfortunately, we didn't find any record of a cancellation request at that time. Our team swiftly responded, asking for any proof of your cancellation request and inquiring whether you wished for us to cancel your subscription or if you intended to do so through your account settings. However, we didn't receive a response until the subsequent billing cycle. Our policy requires explicit subscriber notification for cancellations. To address the situation, we issued a refund for the two months' subscription fees on December 4th. Your satisfaction matters to us, and we regret any inconvenience caused. If there's anything else you'd like to share or if you have further concerns, please feel free to contact us at [email protected]. Thank you for bringing this to our attention. Best Regards eboov Team