Heather
Very disappointed long-time customer
We have used TT for years now and I have been really disappointed with Ebility on a number of issues. First, our subscription increased substantially without any notice. I was told that there was an email that was sent announcing this price increase but I never received one (nor did I receive one for another business I work with that uses TT). I feel the new pricing is not in line with the service and support we now get. Secondly, I used to be able to talk to someone in support who was based in the US but now this support has been outsourced to a third party not based in the US and that support was of little help when I last needed it. Finally, I have found that the website runs slower and has even been down on a few occasions that I or my colleagues try to access out account. Moreover, employees who use the app on their phones have had numerous issues and not been able to log their time or have other problems with the functionality. I work independently with companies and have recommended TT to another firm but I will not be recommending this application any longer, due to the high cost of the software, the reduced quality of the support and the unreliability of the software.