Your time is money, and we understand how challenging it can be to keep track of employee hours. The constant reminder to log timesheets so your business can increase billables, run an accurate payroll and remove the guesswork from project estimates – we get it.
Time Tracker by eBillity (ebillity.com) has 13 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Emiley P.
Nick was great! He was willing to get on the phone and answer all my questions and made sure Ebillity would support our use case. I appreciated his attention to detail and customer service. I helped me feel more comfortable with this transition.
Andy J.
doesn't sync
Heather
We have used TT for years now and I have been really disappointed with Ebility on a number of issues. First, our subscription increased substantially without any notice. I was told that there was an email that was sent announcing this price increase but I never received one (nor did I receive one for another business I work with that uses TT). I feel the new pricing is not in line with the service and support we now get. Secondly, I used to be able to talk to someone in support who was based in the US but now this support has been outsourced to a third party not based in the US and that support was of little help when I last needed it. Finally, I have found that the website runs slower and has even been down on a few occasions that I or my colleagues try to access out account. Moreover, employees who use the app on their phones have had numerous issues and not been able to log their time or have other problems with the functionality. I work independently with companies and have recommended TT to another firm but I will not be recommending this application any longer, due to the high cost of the software, the reduced quality of the support and the unreliability of the software.
Karen
The software is easy to use and very intuitive.
David
No way to export or save historical data. We switched to QBO and ebility told me i had to keep paying them in order to access or download data. we have not been using them for years but have to keep paying them a royalty every month.
Stephanie
we asked a few times for specific report and although it was sold as we can do customized reports, it doesn't meet our needs and therefore, will most likely be looking for a different provider.
Karen
Great Customer Service!
Krisann L.
Nicholas Young is a wonderful technical advisor; he goes over and above to bring about solutions and teach you how to get the most out of Ebillity. His knowledge is extensive, and he persevered in reaching out to deeper levels of tech support to achieve the goals we were looking for. Ebillity makes it easy to get good tech support and are quickly responsive to requests for help.
