EberlestockReviews of eberlestock.com

Ordered the Bando pouch on the 2nd of December and it is now the 10th. And still not here. No communication on there end. I will never order from the again.

Ordered 3 bags on short notice for a trip. Purchased them through Amazon and the purchase included 2-day Prime shipping. The bags were supposed to arrive the day before we left for the trip, but apparently were not delivered to the carrier (USPS) in time, and thus did NOT make it before our trip. Here's the thing, I have a ton of respect for the product and the folks behind the brand. Love what they make and what they do. But, if you're going to reap the rewards of selling on Amazon, then you better be able to deliver what you say you'll deliver (in this case, 2-day shipping). And you probably shouldn't be using USPS for that--you should probably be using UPS. Yeah, it's going to cost you more, but that's the nature of the business. If you want to play the game then do it right. Sours me on the whole Eberlestock product range because if you can't sort something as simple as shipping, how am I to trust the products you're putting out there?

Bought many items from Eberlestock over the years and items are always delivered between 3-5 business days. Products are also exactly as described.

Never had one of their packs. Finally broke down and ordered one. 3 day (2 business) to put my order in a box and label it 3 days and counting for the carrier to receive it. Slow email support response.(read none) Won't order direct again.

I am from Canada, and it was hard to find the gear I wanted, so I went directly to the eberlestock website, ordered my stuff, and it all showed 4 days later. I would recommend this site. I dont know what is up with the other reviews, I had no problems they were very easy to deal with.

Placed an order on Monday July 20th 2020 and its now the 27th. Emailed them several times wondering why they havent shipped the Bandit pack i ordered. No emails back to me and when i call their phones are always busy and no one calls you back. Horrible customer service. Top of the line pack with 3rd world service got to figure out how to get a refund i guess!

Bad business I was wondering about placing an order until I spoke with Jackson, he promised me an additional 25 % regardless of the black friday offer. But he told me that he needed it an order number and would then refund me 25% of the total amount. My total amount was 350$ But 70$ was because of shipment cost. So my total amount was 280 witch I was promised the 25 %. After I made my order confirmation I posted him my order number, he I only got a refund of 17$ witch is not even close to 25 %.. Dont order anything or trust "Jackson" with the offer he give you . Just to mention, he came up with bad excuse that there already was a discount price on the product. But that was not what he said in the first place before he made me order the product. best Regards, Ahmed